People Solutions Concierge

Vanderbilt University • Nashville, TN

10d

About The Position

Description Key Responsibilities Bring high-energy, positive interactions to every customer touchpoint Greet and support employees with exceptional warmth and genuine hospitality Quickly and cheerfully route inquiries with a welcoming, solution-oriented approach Manage intake processes with enthusiasm and meticulous attention to detail Create a welcoming environment that makes every employee feel valued and supported Leverage help desk technology to track, manage, and respond to employee requests efficiently Utilize AI tools to enhance response accuracy, streamline workflows, and improve employee experience Customer Service Approach: Deliver consistently outstanding, high-touch customer experiences Demonstrate infectious positivity and genuine care in all interactions Resolve inquiries with speed, accuracy, and a friendly demeanor Build rapport through active listening and empathetic communication Supervisory Relationships This position does not have supervisory responsibility. The position reports administratively and functionally to the Administrative Manager. Education and Certifications High School Diploma is necessary Bachelor's degree from an accredited institution of higher education is strongly preferred Qualifications Vibrant personality with a natural hospitality mindset Proven track record of high-energy, engaging customer service Exceptional communication skills with a warm, approachable style Ability to multitask with enthusiasm and precision Eagerness to learn and grow with a contagious positive attitude At least one year of previous People Experience (Human Resources) is preferred Familiarity with Microsoft Applications is helpful Comfortable using help desk platforms and AI-driven tools to support employee inquiries and improve processes

Requirements

• Vibrant personality with a natural hospitality mindset
• Proven track record of high-energy, engaging customer service
• Exceptional communication skills with a warm, approachable style
• Ability to multitask with enthusiasm and precision
• Eagerness to learn and grow with a contagious positive attitude
• High School Diploma is necessary

Nice To Haves

• Bachelor's degree from an accredited institution of higher education is strongly preferred
• At least one year of previous People Experience (Human Resources) is preferred
• Familiarity with Microsoft Applications is helpful
• Comfortable using help desk platforms and AI-driven tools to support employee inquiries and improve processes

Responsibilities

• Bring high-energy, positive interactions to every customer touchpoint
• Greet and support employees with exceptional warmth and genuine hospitality
• Quickly and cheerfully route inquiries with a welcoming, solution-oriented approach
• Manage intake processes with enthusiasm and meticulous attention to detail
• Create a welcoming environment that makes every employee feel valued and supported
• Leverage help desk technology to track, manage, and respond to employee requests efficiently
• Utilize AI tools to enhance response accuracy, streamline workflows, and improve employee experience
• Deliver consistently outstanding, high-touch customer experiences
• Demonstrate infectious positivity and genuine care in all interactions
• Resolve inquiries with speed, accuracy, and a friendly demeanor
• Build rapport through active listening and empathetic communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees