People Relations Specialist

ICF•Reston, VA

6d•$60,927 - $103,576•Hybrid

About The Position

As the Employee (People) Relations Specialist, you will partner collaboratively with the HR Business Partners in support of their business unite(s). You will be responsible for facilitating and managing employee relations on behalf of the designated Group. You will lead investigations and address complaints, as well as mediate and resolve issues between employees in compliance with ICF policies and procedures. The People Relations Specialist provides guidance to employees and managers in both perfo mance and discipline-based issues. This role will report to the Manager, Employee Relations and will be a direct partner to the group’s HRBPs as well as other corporate organizations such as the ICF legal team. The role can be based out of an ICF office, remote or a hybrid (in the US) and may require occasional travel.

Requirements

2+ years of demonstrated success in human resources with experience that may include one or more of the following: managing employee relations, facilitating investigations, and/or administering conflict management and resolution.
2+ years of experience successfully support, coach, and influence internal clients to include with clients in varying geographic locations.

Nice To Haves

Bachelor’s Degree in a related discipline, or the equivalent combination of education, professional training, or work experience.
5+ years of demonstrated experience in Employee Relations, investigations, conflict management and supporting and coaching internal candidates.
Experience in effective HR practices and disciplines, including data analytics, performance management, career development, compensation, HR technology and policy development.
Experience in HR project management and implementation, policy development and training delivery.
PHR/SPHR or SHRM CP or SCP certification.
Experience with implementing HRIS systems.
Strong efficiency with data analytics – compiling data, understanding the data and telling the story via creating data visuals in tools such as Microsoft Office.
Proficiency in all Microsoft Office applications (Word, Excel, PowerPoint) and HRIS systems (Workday).

Responsibilities

Serves as a resource and liaison for employee relations matters demonstrating a knowledgeable and comprehensive approach.
Inspire trust and confidence with employees and leaders with the HR partnership.
Conducts investigations using appropriate fact-finding methods to gather information and obtain pertinent facts of employee relation concerns.
Facilitates employee relations meetings and manages employee issues, conflict resolution, performance concerns and corrective action.
Refer employees to performance management resources so that they may be successful in addressing performance gaps and/or working with their manager and others.
Develops and maintains systemic and proactive approaches to conflict resolution between supervisors and employees.
Advises managers and supervisors in best employee relations practices and strategies for managing for both manager and employee concerns.
Work in partnership with managers/leaders and HRBPs to help administer involuntary terminations ie. Layoffs, Reduction in Force etc.
Engage appropriate involvement of internal partners such as internal and external Legal Counsel, Risk Management, and Compliance to proactively ensure risk management and workplace safety.
Draft, proof and finalize documents ensuring accuracy and compliance with policy/legal requirements.
Provides guidance and interpretation on policies, procedures, and best practices, to ensure the core principles of ICF are upheld through consistency, fairness and according to our vision and values.
Stays abreast of changes in regulations and laws that may impact ICF’s policy or processes.
Proactively communicate elevated behavior incidents, patterns, and trends to HRBP leads.
Serves as the primary contact to respond to questions from employees and management regarding ADA compliance and accommodation requests.
Evaluates, researches and administers employee requests for workplace accommodations.
Facilitates and participates in the interactive process to identify and assess options for providing reasonable accommodations and access to eligible employees in accordance with the Americans with Disabilities Act and other disability laws.
Uses surveys, interviews, and other studies to conduct research regarding human resource policies and other employment issues.
After analyzing the information, make recommendations on trends policy, program or process changes.
Recommends implementation of team-building strategies to the HRBP.
Provide HR Business Partners and leaders reporting data that provides high level review of number of cases and type of cases on a quarterly and yearly basis.
Analyze trends and assist in solve/development of action plans.
Promote ICF's Core Values through HR programs and practices, model personal integrity, drive the importance of ethics and compliance throughout the business, and address related issues in a timely and effective manner.
Performs other duties as assigned or deemed necessary.