People Ops Coordinator

Selene Diligence•Jacksonville, FL

20h

About The Position

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! The Role: The People Operations Coordinator provides administrative support to the Recruiting, Administrative Services, and Total Rewards & Engagement groups on all personnel matters and may act as a back-up to assist with other administrative tasks as needed. The position requires excellent verbal and written communication and interpersonal skills. It also requires the ability to carefully manage relationships outside the company creating an excellent candidate and employee experience, as measured by survey results, direct manager, leadership and candidate feedback. HR Operations & Employee Experience Support the onboarding and offboarding process, including preparing documentation, scheduling orientations, coordinating with IT and hiring managers, and ensuring a smooth employee transition experience. Respond to employee questions regarding HR policies, procedures, programs, and general employee experience topics. Generate routine and ad hoc HR reports; support internal and external audits; uphold strict data accuracy standards and confidentiality protocols. Collaborate with other internal teams to ensure smooth HR operations and timely processes. Help plan, coordinate, and execute employee engagement initiatives and company‑wide events, including appreciation activities, recognition programs, culture campaigns, and milestone celebrations. Serve as a key logistical partner for employee resource groups (ERGs), including scheduling meetings, supporting ERG programming, tracking budgets, coordinating communication, and helping execute events. Coordinate volunteerism efforts and community engagement activities, such as service projects, volunteer days, charity drives, and partnerships with community organizations. Assist with monitoring engagement metrics and gathering employee feedback to inform improvements to culture, belonging, and experience programs. Manage internal event calendars, communications, and registrations to ensure smooth execution and strong participation. Maintain organized documentation, checklists, and planning templates to support consistent, scalable engagement programming. Skills you will bring: The Coordinator is a detail oriented individual with a thirst to learn and a passion for people. This position is an important ambassador for People Ops in creating one of the first key interactions with Selene. Qualifications desired for the Coordinator are: A High School Diploma or equivalent required A Bachelor’s degree in communications, business, or psychology preferred 1-2 years experience working in an administrative support or customer service function Solid organizational skills with the demonstrated ability to effectively prioritize Passion for building, maintaining, and delivering consistently excellent results Strong teamwork and interpersonal skills at all management levels Strong working knowledge of Microsoft Office Suite, especially Powerpoint, MS Word, and MS Excel, Workday High degree of integrity Skills you will bring: The Coordinator is a detail oriented individual with a thirst to learn and a passion for people. This position is an important ambassador for People Ops in creating one of the first key interactions with Selene. Qualifications desired for the Coordinator are: A High School Diploma or equivalent required A Bachelor’s degree in communications, business, or psychology preferred 1-2 years experience working in an administrative support or customer service function Solid organizational skills with the demonstrated ability to effectively prioritize Passion for building, maintaining, and delivering consistently excellent results Strong teamwork and interpersonal skills at all management levels Strong working knowledge of Microsoft Office Suite, especially Powerpoint, MS Word, and MS Excel, Workday High degree of integrity

Requirements

A High School Diploma or equivalent required
1-2 years experience working in an administrative support or customer service function
Solid organizational skills with the demonstrated ability to effectively prioritize
Passion for building, maintaining, and delivering consistently excellent results
Strong teamwork and interpersonal skills at all management levels
Strong working knowledge of Microsoft Office Suite, especially Powerpoint, MS Word, and MS Excel, Workday
High degree of integrity

Nice To Haves

A Bachelor’s degree in communications, business, or psychology preferred

Responsibilities

Support the onboarding and offboarding process, including preparing documentation, scheduling orientations, coordinating with IT and hiring managers, and ensuring a smooth employee transition experience.
Respond to employee questions regarding HR policies, procedures, programs, and general employee experience topics.
Generate routine and ad hoc HR reports; support internal and external audits; uphold strict data accuracy standards and confidentiality protocols.
Collaborate with other internal teams to ensure smooth HR operations and timely processes.
Help plan, coordinate, and execute employee engagement initiatives and company‑wide events, including appreciation activities, recognition programs, culture campaigns, and milestone celebrations.
Serve as a key logistical partner for employee resource groups (ERGs), including scheduling meetings, supporting ERG programming, tracking budgets, coordinating communication, and helping execute events.
Coordinate volunteerism efforts and community engagement activities, such as service projects, volunteer days, charity drives, and partnerships with community organizations.
Assist with monitoring engagement metrics and gathering employee feedback to inform improvements to culture, belonging, and experience programs.
Manage internal event calendars, communications, and registrations to ensure smooth execution and strong participation.
Maintain organized documentation, checklists, and planning templates to support consistent, scalable engagement programming.