People Operations Manager

Plain • San Francisco, CA

1d • Hybrid

About The Position

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships. Some of the world’s most forward-thinking companies, like Cursor, Ashby, Vercel, and Granola to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI. We’re a small, tight-knit crew with offices in SF and London. This role is hybrid with 3 days a week in our SF office. Because we work closely with our teammates in Europe, we start early (around 7am, with plenty of coffee!), but you’ll find quiet afternoons for heads-down work. Why this role is special This is a rare opportunity to help build and scale the company’s People foundations as a senior individual contributor at a high-growth, global startup. You’ll be responsible for making sure Plain’s People systems actually work - from tooling and onboarding to performance and culture - while partnering closely with our Head of Operations (Youmna), founders, recruiters, and functional leads. You’ll work horizontally with Talent, enabling and supporting recruiting efforts, with end-to-end ownership of People operations and programs. This role is ideal for someone who wants real scope and impact without managing a team, and enjoys being close to the details while shaping how the company operates as it scales.

Requirements

• Have 5–6 years of experience in People Operations or a closely related role at a fast-growing startup.
• Have worked in a global or multi-entity environment, and are comfortable operating across the US and Europe.
• Are systems-minded, and enjoy consolidating tools, automating workflows, and improving how things run.
• Have strong ownership and are comfortable operating without a playbook, including rolling up your sleeves and doing the gritty, unglamorous work when needed.
• Care deeply about culture and performance, and want to make values like urgency and accountability real and measurable.

Responsibilities

• Run end-to-end People operations across the employee lifecycle, including onboarding/offboarding, contracts, payroll changes, benefits, visas, and new-joiner logistics.
• Own coordination across SF and London, including scheduling, offsite planning, and cross-office travel.
• Own and improve the People tech stack (e.g. Ashby, Humaans, Remote, Justworks), partnering with Talent to support hiring workflows, automation, and reporting.
• Partner with Finance, Ops, and Talent on headcount planning, budgets, hiring forecasts, and hiring-related logistics.
• Design and run lightweight performance and growth processes, including probation reviews, feedback loops, and performance and compensation cycles.
• Build culture with intent, helping leadership to translate values into systems and rituals that reinforce urgency, ownership, and clarity across a globally distributed team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed