People Operations Manager

DLP Capital • St. Augustine, FL

13d

About The Position

The People Operations Manager delivers value-added programs and initiatives with operational excellence in a high-performing, business-aligned people agenda. The People Operations Manager will provide distinctive client service to our Team Members and flawless internal support to the People Team while driving our culture and values. This position will focus a majority of their efforts on HR Shared Service delivery to our Property Management Team.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field. Relevant experience may be considered in lieu of.
• 8+ years of comprehensive HR experience in a multi-state environment.
• Prior experience providing HR services to Property Management teams with focus on multi-family experience is required for this position.
• Working knowledge of multiple human resource disciplines including compliance, benefits and compensation, leave administration, workers’ compensation, HR lifecycle administration, talent acquisition, employee relations, payroll, and performance management, prior experience with learning and development is a plus.
• Thorough knowledge of multi-state employment-related laws with strong background supporting a non-exempt, geographically dispersed workforce including thorough knowledge and understanding of regulatory compliance in conjunction with ACA, HIPAA, ERISA, ADA, FMLA, COBRA, FLSA, EEO, Workers Compensation, OSHA, etc.
• Ability to act with integrity, professionalism, and confidentiality.
• Demonstrated conceptual, analytical, and problem-solving skills.
• Excellent time management and organization skills, with the proven ability to juggle and reprioritize based on business demands and priorities.
• Self-starter with a high sense of initiative and a proven ability to effectively work in ambiguous environments and support continuous organizational improvement.
• Ability to work autonomously, while remaining aligned with HR strategies and business objectives.
• Must have the ability to make recommendations to effectively resolve emotional and complex problems or issues, by using sound judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Strong technical HRIS experience is required; proficiency with Google Drive, Greenhouse, and ADP Workforce Now is a plus.

Nice To Haves

• PHR/SPHR is preferred.

Responsibilities

• Delivery of day-to-day people related operations, programs, and initiatives using a customer service mindset.
• Provide front-line guidance, administration, and assistance on human resource issues including but not limited to, life-cycle management, employee relations, benefits, leave and accommodation administration, workers’ compensation, performance and compensation management, and related HR policies and programs.
• Collaborate with relevant stakeholders and People Operations Team on related business initiatives, serving as a Business Partner to the Property Management Teams; act as a steward to Shared Services core processes, initiatives, and programs.
• Assist as needed with staffing plans and onboarding for Property Teams by providing support with recruiting efforts and managing pipeline movement.
• Ensure job descriptions (RRREK’s) are up to date and compliant with all local, state and federal regulations inclusive of periodic audits and modifications.
• Maintain data integrity for the People tech stack by monitoring and managing data systems and processes and making recommendations for improvements. Use data and metrics to make critical decisions; identify patterns and report trends as appropriate.
• Contribute to and/or run specialized committees on topics such as safety, training, recognition, communication, etc.
• Assist with compensation review cycles and monitor classification and compensation; aiding in calibration sessions with assigned teams to preserve compensation practices.
• Lead property employee relations matters by deescalating situations, conducting internal investigations as needed and resolving simple to complex employee relations issues by conducting investigations and presenting facts and recommendations to Senior HR Leadership for alignment on proper resolution.
• Partner with Managers and People Leadership to identify and resolve performance issues through coaching, training opportunities, performance improvement, corrective action documentation, and termination.
• Understand business goals and propose new solutions with updated policies, procedures, workflows, programs, and approaches to improve efficiencies, productivity, and development of the People function.
• Stay up to date on compliance requirements and assist with reviewing existing policies and authoring of new policies in conjunction with compliance updates and/or business needs.
• Identify and assess compliance risks, and develop strategies to mitigate them through partnering with HR, legal, and internal stakeholders to address compliance concerns.
• Manage and deploy HR special projects and initiatives as assigned.
• Other duties as assigned.

Benefits

• Unlimited PTO, health/dental/vision/life insurance, 401(k) matching, parental leave, adoption services reimbursement/learning/educational incentives, Volunteer Time Off, well-being programs, company events, self improvement/productivity tools, & the incredible feeling of making a difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees