People Operations Manager

Charlie Health • New York, NY

4h • $97,000 - $135,000 • Hybrid

About The Position

We are looking for a People Operations Manager to join our growing People team at Charlie Health. This role is a critical operational and strategic leader responsible for owning and scaling our People Operations lifecycle, systems, and team execution as we continue to grow.
As the People Operations Manager, you will oversee end-to-end employee lifecycle processes through direct team leadership while owning the strategy and execution of our core People systems, including UKG and integrated tools. This role is highly focused on systems optimization, automation, compliance, and operational excellence, ensuring our People infrastructure scales efficiently while maintaining a high-quality employee experience.
This is a hands-on leadership role for someone who thrives in complex, high-volume environments, brings strong systems thinking, and can balance execution with long-term process design.
We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Requirements

• Able to work a hybrid schedule of 4 days per week in our NYC office and located within a commutable distance
• Bachelor’s degree preferred
• 5–8 years of experience in People Operations or Human Resources, with at least 2–3 years in a people management or senior operational role
• Strong experience owning HRIS platforms and People systems (UKG experience strongly preferred)
• Demonstrated experience leading process automation, systems integrations, and operational scaling efforts
• Strong knowledge of employee lifecycle processes, compliance requirements, and audit preparation
• Highly organized, detail-oriented, and comfortable managing competing priorities in a high-growth environment

Responsibilities

• Provide experienced operational leadership to run People Operations at scale, with primary ownership of systems, automation, and data integrity
• Own People Operations systems and workflows across the employee lifecycle, including configuration, optimization, and integrations
• Drive automation and process improvements to reduce manual work, eliminate single points of failure, and improve consistency and accuracy
• Translate operational and compliance requirements into scalable system solutions that support how People Operations functions in practice
• Establish, document, and enforce operational standards and controls across lifecycle processes, compensation changes, and review cycles
• Oversee workload distribution across the People Ops team to ensure work is handled at the appropriate level and leadership capacity is preserved for scale and risk management
• Monitor Jira and HR intake trends to identify systemic issues, volume risks, and opportunities for efficiency improvements
• Ensure data integrity and audit readiness across People Operations systems, reporting, and documentation
• Partner with Legal, Compliance, Payroll, Benefits, Finance, IT, and Talent to ensure cross-functional alignment and issue resolution
• Own vendor relationships for People Ops–managed tools and platforms
• Lead and develop People Operations team members, focusing on quality, consistency, and sustainable operating coverage rather than day-to-day task execution

Benefits

• Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
• The total target base compensation for this role will be between $97,000 and $135,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $106,000 and $149,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.
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What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level