People Operations Intern - Organizational Development & Learning

CSBS•Washington, DC

1d•Hybrid

About The Position

CSBS is seeking a motivated and detail-oriented intern to join our Organizational Development & Learning (OD&L) team. This role offers an exciting opportunity to gain hands-on experience in designing, implementing, and evaluating initiatives that drive organizational growth, employee engagement, and leadership development. The intern will work closely with the OD&L team on projects that support our mission to foster a culture of continuous learning and professional development.

Requirements

Currently pursuing or recently completed a degree in Organizational Development, Human Resources, Instructional Design, Psychology, Business Administration, or a related field.
Experience with learning management systems or other e-learning platforms.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Working knowledge of Microsoft 360 SharePoint Site and Shared Drive.
Excellent organizational and time-management skills.
Analytical mindset with the ability to interpret data and provide insights.
Eager to learn and contribute to a dynamic team environment.
Detail-oriented with a proactive approach to problem-solving.
Ability to manage multiple priorities and meet deadlines.
Due to the nature of CSBS’s business in support of state financial services supervision, all CSBS employees have the potential of interacting with confidential information related to the supervision of financial services companies (“Confidential Supervisory Information”). As a result, in addition to general business conflicts of interest, all CSBS employees are expected to disclose conflicts of interest in financial services companies on at least an annual basis and to proactively avoid such conflicts.
Protect the confidentiality, integrity, and availability of CSBS information and information systems in accordance with CSBS policies and procedures.
Candidate must be in the DC area and able to work in the CSBS office as needed.

Responsibilities

Assist in the design and delivery of OD&L programs, workshops, and initiatives.
Support the development and maintenance of training materials, tools, and resources.
Coordinate logistics for learning sessions, including scheduling, communication, and feedback collection.
Conduct research on best practices in organizational development and learning.
Analyze feedback and data from learning initiatives to identify trends and opportunities for improvement.
Assist in creating reports and presentations for stakeholders.
Support the use of the Learning Management System (LMS).
Help develop and deploy microlearning modules and digital resources.
Manage Microsoft 360 SharePoint Sites and Shared Drives to support OD&L programs. Key responsibilities include:
Ensure Sharepoint sites are fully functional and optimized for user needs.
Monitor site usage and analytics to identify opportunities for improvement and enhance user engagement.
Develop a comprehensive Standard Operating Procedure (SOP) manual for the OD&L team, covering:
What to post where: Guidelines for using specific document libraries, lists, or pages.
When to post/archive: Policies for content lifecycle management and review schedules.
How to post: Written step-by-step instructions for uploading, editing, and publishing content.
Best practices: Recommendations for file naming, metadata usage, and version control.
Work collaboratively with cross-functional teams and business units.
Support efforts to enhance employee engagement through surveys, workshops, and team-building activities.