People Operations Analyst/Specialist

Fluence•Arlington, VA

2d•Hybrid

About The Position

The People Operations Analyst/Specialist plays a key role in delivering consistent, high-quality HR experience across the organization. Sitting at the intersection of systems, service delivery, and process improvement, this role supports employees and HR partners across the full employee lifecycle — from onboarding through offboarding — while maintaining data integrity in our core HR platforms and driving continuous improvement in how we operate. This is a hybrid generalist/specialist role well-suited for an HR professional who brings hands-on Workday and experience, a service-first mindset, and an analytical approach to identifying and solving operational problems.

Requirements

1-3 years of experience in HR Operations, HR Shared Services, or a related HR function.
Hands-on experience with Workday HCM, including processing transactions and running reports.
Experience working with other HCMs, ie UKG, Dayforce, Success Factors, Paycom, Paylocity will be considered.
Experience working within an HR service delivery or case management platform (ServiceNow, Zendesk, Workday Help).
Strong attention to detail and commitment to data accuracy and confidentiality.
Ability to analyze straightforward problems, identify root causes, and apply standard procedures to resolve them.
Effective written and verbal communication skills, with the ability to explain HR concepts and processes clearly to diverse audiences.
Demonstrated ability to prioritize and manage multiple tasks in a fast-paced environment.

Nice To Haves

Experience supporting multiple HR operational functions (e.g., Benefits, Talent Acquisition, Compensation) in a hybrid generalist/specialist capacity.
Familiarity with process documentation tools (e.g., Lucidchart, Confluence, Monday, or similar).
Exposure to HR data reporting and basic analytics.
Experience participating in HRIS configuration, testing, or implementation projects.

Responsibilities

HR Service Delivery (Tier 1–2 Support) Serve as a primary point of contact for employee and manager HR inquiries via the Workday Help ticketing platform, providing timely, accurate, and professional resolution of Tier 1 and escalated Tier 2 cases.
Maintain the HR case queue, ensuring SLAs are met and cases are properly documented, categorized, and resolved or escalated appropriately.
Support the employee lifecycle by processing transactions across onboarding, job changes, leaves of absence, and separations with a high degree of accuracy and attention to detail.
Partner with HR Business Partners, Payroll, Benefits, and Talent teams to resolve cross-functional employee issues and ensure a seamless experience.
Contribute to the development and maintenance of employee-facing knowledge base articles and FAQ content within Workday Help.
HRIS Systems & Data Integrity (Workday) Execute HR data transactions in Workday across core HCM functions, including staffing, compensation changes, position management, and organizational changes.
Conduct regular data audits to identify and remediate discrepancies, ensuring the accuracy and integrity of employee records across systems.
Support testing efforts for Workday, including participating in UAT for system updates, open enrollment, and other cyclical HR processes.
Act as a first-level resource for transactional-related questions from HR partners and employees, troubleshooting access and usability issues.
Process Improvement & Documentation Identify inefficiencies in existing HR processes and procedures and collaborate with the broader HR Operations team to design and implement improvements.
Document standard operating procedures (SOPs), process maps, and training guides for HR operational workflows, maintaining version control and ensuring materials stay current.
Analyze recurring case themes and data trends to surface insights and recommend proactive solutions that reduce ticket volume or improve resolution time.
Participate in and support HR project work including system implementations, policy rollouts, and operational readiness efforts.
Assist with post-implementation reviews to evaluate the effectiveness of process changes and identify further optimization opportunities.
Team Collaboration & Development Build and maintain productive working relationships with HR partners, employees, and cross-functional stakeholders (IT, Finance, Legal) to resolve mutual problems and support shared goals.
Provide informal coaching and guidance to junior team members and new HR Operations staff on systems, processes, and service standards.
Contribute to team meetings, retrospectives, and knowledge-sharing sessions to continuously improve team capability and cohesion.