People Leaves Specialist (Nashville, TN)

Philips•Nashville, TN

2d•$26 - $40•Onsite

About The Position

Join us today! As a People Leaves Specialist in the Philips People Services (PPS) Organization, you will leverage your proven subject matter expertise in statutory disability plans, short- and long-term disability, military leaves, and/or Federal/State leaves of absence (FMLA). Additionally, you are highly skilled in sensitive case management oversight, answering complex questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and will pave the way for a connected and trusted case management experience. In this role, you will actively support and promote an environment of collaboration and consultation between employees and the PPS organization, as well as collaborate with key business stakeholders, Payroll, and Rewards team members to ensure specialized leave policy programs are successful across the organization. Your role: Address and respond to sensitive, confidential and/or escalated situations (e.g. legal requests, executive escalations, business continuity responses). Serving as a Subject Matter Expert for specialized leave and disability cases offering real-time support to employees. Provides training and education in these areas as needed. Lead group and one-to-one consultation sessions about leave and disability events, benefits, and options available to employees. Critically assess and adjust case management plans to an employee's changing needs and conduct individual, site or regional leave/accommodation/disability deep dives and analysis. Collaborate with Rewards team members on complex cases and/or policy development with leave and disability. Acting as an internal point of contact for escalated, time-sensitive matters. Identify process and/or performance deficiencies and implement improvement plans and solve problems, sometimes with limited information. Function as Subject Matter Expert with regard to all aspects of the disability. Develop and maintain effective relationships with internal and external stakeholders. Ensure adherence to short-term disability and FMLA policies and explain policy details to employees.

Requirements

5+ years of using case management systems and employee Leave and Disability support, with knowledge of federal or state Leave and Disability regulations, including FMLA
5+ years of experience responding to escalated leave/disability matters.
MS Word, Excel, Teams, Outlook and PowerPoint (required)
effective communicator (verbal and written)
proactive with excellent organization, stakeholder management, problem solving, time management and priority setting skills.

Nice To Haves

process-mapping tools
project management with a focus on process improvement, design and service integration
Bachelor’s Degree
SPHR, PHR, CLMS and/or CPDM

Responsibilities

Address and respond to sensitive, confidential and/or escalated situations (e.g. legal requests, executive escalations, business continuity responses).
Serving as a Subject Matter Expert for specialized leave and disability cases offering real-time support to employees.
Provides training and education in these areas as needed.
Lead group and one-to-one consultation sessions about leave and disability events, benefits, and options available to employees.
Critically assess and adjust case management plans to an employee's changing needs and conduct individual, site or regional leave/accommodation/disability deep dives and analysis.
Collaborate with Rewards team members on complex cases and/or policy development with leave and disability.
Acting as an internal point of contact for escalated, time-sensitive matters.
Identify process and/or performance deficiencies and implement improvement plans and solve problems, sometimes with limited information.
Function as Subject Matter Expert with regard to all aspects of the disability.
Develop and maintain effective relationships with internal and external stakeholders.
Ensure adherence to short-term disability and FMLA policies and explain policy details to employees.