People & Culture Operations Specialist

Coates Group • Chicago, IL

11d • $75,000 - $85,000

About The Position

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The NAM P&C Operations Specialist serves as the operational backbone for the NAM People & Culture team, managing HR and TA transactions, data and systems to keep the employee lifecycle running smoothly. This role maintains NAM’s HRIS and ATS data integrity, workforce planning, SOP and P&C resource library maintenance, helps to coordinate interviews, leads onboarding, supports employer branding and immigration and contractor tracking, and helps deliver key People & Culture programs and communications across North America.

Requirements

• Bachelor's degree in HR, Business, Psychology or related field, or equivalent education and experience
• 3 to 5 years in HR operations, coordinator, generalist or TA operations roles, ideally across multiple sites or countries
• Hands on HRIS and ATS use for data entry, reporting and basic configuration or troubleshooting
• Strong Excel, PowerPoint and Microsoft 365 skills, plus collaboration tools such as Teams, SharePoint, Asana or similar to manage workflows
• Proven success in fast paced, high volume environments with changing priorities while maintaining data quality and meeting SLAs, including payroll, benefits and headcount reporting
• Experience processing HR lifecycle transactions from hire through termination and resolving related issues
• Experience supporting annual HR or People and Culture cycles such as performance reviews, goal setting and merit or bonus processes, and maintaining SOPs and HR knowledge bases
• Use of HR data and analytics to identify trends, improve processes and inform recommendations, with a track record simplifying and standardizing HR processes or tools to improve user experience and self-service, plus exposure to employer branding, candidate experience and continuous improvement in HR or TA operations

Nice To Haves

• HR or HRIS certification preferred

Responsibilities

• People data and systems integrity Own accurate, complete, timely HRIS and ATS data so reports, analytics and workforce insights are reliable for leaders, payroll and global partners.
• Workforce planning and headcount transparency Keep North America headcount and open roles current so workforce planning tools reflect reality and support scenario modeling, hiring needs and budget impacts.
• Employee lifecycle operations Process hires, moves, exits and changes correctly and on time to deliver a predictable, compliant experience for employees, leaders and partners.
• Onboarding and early experience Lead operational delivery of new hire and new leader onboarding so joiners have a coordinated, well-prepared start that supports engagement, ramp up and retention.
• Candidate and hiring manager experience Support organized, professional recruiting, ensuring scheduling, communications and system updates reflect Coates’ brand and make it easy to engage.
• People & Culture program execution Convert annual P&C programs (performance, goals, salary, bonuses) into clear timelines, communications and system readiness so leaders can execute.
• Knowledge, resources and SOPs Maintain current SOPs and HR fundamentals with Global P&C to improve clarity, self-service and consistent application of People & Culture policies and processes.
• Compliance, risk and recordkeeping Track immigration, contractor, offshoring and safety related records for Chicago and with Toronto to support compliance, audits and responsible risk management.
• Employer brand support Partner with Global Brand Team to keep North America talent platforms current and aligned with Coates’ employer brand.
• HR Advisor coverage Serve as back up to HR Advisor.

Benefits

• an annual market competitive bonus program
• “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
• Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees