People Analytics Coordinator

United Wholesale Mortgage•Pontiac, MI

1d•Onsite

About The Position

The People Analytics (data side of data and payroll) team is responsible for working with senior leadership to provide valuable insights that guide business decisions, maintaining the health of our HRIS system (UKG Pro), auditing team member data, and managing the AskTMS platform. On the People Analytics team, the focus is centered on confidential team member data, and as a result, the team maintains a high level of integrity. As the People Analytics Coordinator, you will be assigned projects and tasks that help make the People Analytics team more efficient as well as provide solutions to team member questions that involve company policy.

Requirements

Excellent presentation skills
High attention to detail
Strong organizational skills
Proficient in Excel
Onsite attendance is required

Nice To Haves

Bachelor's degree
UKGPro knowledge

Responsibilities

Reaching out to leadership for completion of unapproved timecards and assisting leader with any timecard questions
Responsible for delegating AskTMS questions to the team, while communicating solutions with team members on questions they have with company policy through AskTMS
Collaborating with other teams to find solutions for all questions that may arrive in the AskTMS platform
Track survey data with appropriate follow up to ensure client satisfaction with our service
SLA tracking and updates by puling AskTMS data and refresh the master file for PowerBI
Analyze ticket trends and surveys to improve SLA and team member satisfaction
Facilitate trainings for new leaders and hires regarding UKG and Workforce Management, our HRIS
Case submission with our HRIS for specific vendor related issues
Formatting and submission of verifications of employment
Updating the People Analytics Playbook to reflect current processes and procedures within the team
Measuring and communicating People Analytics yearly goals
Adjust team members shifts within UKG and other types of team members profile changes
Project collaboration with the Payroll and People Analytics leadership team
Assist TMS data analysts with recurring reports
Coordinating and scheduling team trainings, quarterly meetings

Benefits

Paid Time Off (PTO) after just 30 days
Additional parental and maternity leave benefits after 12 months
Adoption reimbursement program
Paid volunteer hours
Paid training and career development
Medical, dental, vision and life insurance
401k with employer match
Mortgage discount and area business discounts
Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon
Gourmet cafeteria featuring homemade breakfast and lunch
Convenience store featuring healthy grab-and-go snacks
In-house Starbucks and Dunkin
Indoor/outdoor café with Wi-Fi