Peer Warmline Specialist - CPRC or CPSS

Common Ground•Pontiac, MI

3d•$21•Remote

About The Position

Position at Common Ground MDHHS Peer Support Specialist Certification (CPSS) or Peer Recovery Coach Certification (CPRC) Required Full-Time: 6:00 pm - 2:00 am Wednesday - Sunday 10:00 am - 6:00 pm Friday - Tuesday Base Pay: $21 hourly + Shift Differentials About you: The ideal Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply! About us: Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more. Day in the Life Login to helpline applications Accept incoming calls, chats and/or texts Support callers to develop their own coping skills and wellness plans Connect callers to the MiCAL crisis line, as needed Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.) Document each encounter while in-call Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support Maintain high level confidentiality while performing all duties Perform other duties as assigned What you need to apply Permanent year-round Michigan residency High School Diploma or GED equivalent MDHHS Certified Peer Support Specialist Minimum 1 year paid work experience as a MDHHS Peer Support Specialist At-home high speed internet on a private network A private, HIPAA compliant, dedicated office space What makes us different Non-Profit mission-driven, person-focused environment Opportunity for professional growth Team oriented environment An organizational culture of mental and behavioral health support for all For your hard work Generous Paid Time Off Shift premiums Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc) Competitive wages Our Mission Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone. Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability, or veteran status, among other factors. Find out more at https://commongroundhelps.org Click this link to view the full job description: Peer Warmline Specialist

Requirements

Permanent year-round Michigan residency
High School Diploma or GED equivalent
MDHHS Certified Peer Support Specialist
Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
At-home high speed internet on a private network
A private, HIPAA compliant, dedicated office space

Responsibilities

Login to helpline applications
Accept incoming calls, chats and/or texts
Support callers to develop their own coping skills and wellness plans
Connect callers to the MiCAL crisis line, as needed
Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
Document each encounter while in-call
Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
Maintain high level confidentiality while performing all duties
Perform other duties as assigned