Peer Warmline Specialist - CPRC or CPSS
About The Position
The ideal Peer Warmline Specialist is a strong, self-driven, dedicated individual who works fully remote providing peer support . If you are self-disciplined to work from home and wish to serve your peers, we invite you to apply! Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.
Requirements
- Permanent year-round Michigan residency
- High School Diploma or GED equivalent
- MDHHS Certified Peer Support Specialist
- Minimum 1 year paid work experience as a MDHHS Peer Support Specialist
- At-home high speed internet on a private network
- A private, HIPAA compliant, dedicated office space
Responsibilities
- Login to helpline applications
- Accept incoming calls, chats and/or texts
- Support callers to develop their own coping skills and wellness plans
- Connect callers to the MiCAL crisis line, as needed
- Provide information on resources (i.e. homeless shelters, food pantries, mental health services, substance use treatment facilities, etc.)
- Document each encounter while in-call
- Communicate with the Shift Supervisor and other MiCAL staff in order to receive or provide support
- Maintain high level confidentiality while performing all duties
- Perform other duties as assigned
Benefits
- Generous Paid Time Off
- Shift premiums
- Employer sponsored benefit and wellness plans (including 16% fringe pay, Calm App, etc)
- Competitive wages
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
