Peer Support & Front Desk Coordinator
About The Position
The Peer Administrator serves as the first point of contact for clients and visitors, ensuring a welcoming, organized, and recovery‑oriented clinic environment. This role combines front desk operations, peer support, and administrative responsibilities to support smooth daily clinic functioning. Please note, this position is in-person Monday through Friday at our Philadelphia, PA office. The compensation range is $22-25/hr, this salary range reflects total compensation but it is not inclusive of benefits and other company perks. Exact compensation may vary based on skills, experience, and location.
Requirements
- Lived experience of recovery (SUD or MH) and willingness to share appropriately in a professional setting
- Prior experience in behavioral health, medical front desk, or customer service preferred.
- Strong communication, organization, and multitasking skills, with comfort using EMR and basic office software.
Responsibilities
- Facility management including opening the office, maintaining a clean and safe environment, and reporting maintenance needs.
- Maintain and document compliance logs in alignment with clinic policies and regulatory standards.
- Greet and check in clients and visitors, ensuring a warm, professional, and trauma‑informed experience.
- Manage front desk operations including phones, messages, and real‑time scheduling support for client needs.
- Coordinate supply ordering and inventory to ensure clinic materials and forms are consistently available.
- Process and track medical record requests, ensuring confidentiality and timely release of information.
- Complete and monitor UDS uploads and related documentation in the electronic health record or designated system.
- Facilitate new client orientation, explaining clinic processes, group schedules, rights and responsibilities, and available support resources.
- Conduct outreach calls to clients missing from group, encouraging engagement and problem‑solving barriers to attendance.
- Attend and, as appropriate, co‑facilitate peer groups, modeling recovery principles and supporting group norms.
- Collaborate with clinical, medical, and billing teams to ensure accurate documentation, scheduling, and follow‑up.
Benefits
- Competitive salary aligned with your experience
- Comprehensive paid time off package
- Annual time off to volunteer
- Parental leave
- Annual continuing education allocations
- Competitive medical, dental, and vision package
- Annual subscription to a leading meditation app
- An environment that fosters professional development including financing for advanced licensure and certifications
- Internal supervision opportunities
- Dedicated, motivated team and chance to be part of a highly ambitious medical startup
- Modern, elegant, and high-end work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
