Peer Success Manager

Kaseya Careers•Brentwood, TN

About The Position

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve. Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture. Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers. Peer Success Manager Location - Brentwood, TN We are looking for an enthusiastic team player with excellent communication skills to guide and support our clients (partners) in our industry-specific peer group. Success in this role is Moderate accountability meetings with “Pods”. Each Pod has 8-10 partners. Ensure partners are prepared, attending, and actively participating in accountability meetings. Ensuring partners are prepared, attending, and actively participating in quarterly meetings. (3 in-person and 1 virtual) (for TP) Ensure partners are holding their own quarterly business planning meetings (Virtual) Conduct quarterly, “Strategic Alignment” meetings with all partners. Assist with inbound support requests from partners as needed Act as a liaison to appropriate resources (people and materials) within the programs. Attend additional in-person workshops as needed. “Own” the relationship with the partner.

Requirements

Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues
Fast typing and note-taking
Persistence and follow through
Organizational skills

Nice To Haves

Knowledge of the MSP industry is helpful but not required
Knowledge of HubSpot, Calendly, Zoom, and Microsoft Suite is helpful but not required

Responsibilities

Guide partners through one-on-one meetings to train on peer systems and processes
Set appropriate expectations for partners regarding peer and what success looks like in our program
Maintain knowledge and understanding of the program as it continues to scale
Be knowledgeable about all TMT and Kaseya products related to Peer and Sales/Marketing
Serve as reference point for partner questions about Operational Framework / Sales Framework / Marketing Framework
Manage partners participation and adoption of program and peer group
Travel to quarterly meetings and network with partners in addition to providing logistical assistance
Encourage partners to understand the TruMethods/TMT frameworks. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.
Serve as primary point of contact for partner interactions
Create fans of the program.