Peer Partner Case Manager
About The Position
The Peer Partner Case Manager plays a vital role in supporting families by connecting them with resources, services, and educational opportunities to promote their well-being and stability. Under the supervision of the Peer Partner Director, this position is responsible for conducting intake and screenings, providing appropriate information and referrals, and facilitating access to community resources. The Case Manager acts as a liaison between families, Child Protective Services, and local service providers to deliver targeted family support programs. This role also includes conducting outreach at resource fairs, organizing and facilitating parent education workshops, and maintaining a database of local resources. Working collaboratively with Peer Partner staff, the Case Manager ensures a comprehensive, client-centered approach to addressing family needs. Strong relationship-building, communication, and case management skills are essential to successfully support families facing challenges such as abuse, neglect, or risk of out-of-home placement.
Requirements
- At least 21 years of age.
- A minimum of 3 years of experience working with families or individuals in need of social services or support.
- Professional experience collaborating with child welfare or juvenile probation services.
- Demonstrated ability to develop case and treatment plans and manage cases effectively across various human service areas.
- Availability to work Monday through Friday with flexibility for occasional evenings and weekends as needed.
- Strong organizational and time management skills with the ability to manage multiple tasks and projects simultaneously.
- Leadership skills and experience in program development with a focus on community engagement.
- Conflict resolution skills and the ability to manage sensitive situations.
- Proven ability to work effectively with individuals from diverse ethnic, socioeconomic, educational, religious, gender, and generational backgrounds.
- Ability to exercise discretion and sound judgment in decision-making.
- Strong written and verbal communication skills.
- Professional demeanor with a positive attitude and ability to engage with others effectively.
- Knowledge of and experience with confidentiality policies, mandated reporting laws, and the ability to remain compliant with privacy standards such as HIPAA.
Nice To Haves
- A Bachelor’s degree in counseling, social work, or psychology or equivalent experience.
- Fluency in English, Cantonese, Spanish, or Samoan.
Responsibilities
- Conduct intake and screenings for referred clients, making initial contact within one business day and scheduling an introductory/intake meeting promptly.
- Conduct comprehensive assessments and implement Family Service Plans using appropriate intervention methods and techniques.
- Provide ongoing support to families through regular meetings, goal-setting, and resource referrals.
- Facilitate support group meetings and educational workshops throughout the year.
- Develop and implement effective outreach strategies to enhance information sharing and referrals.
- Conduct outreach at resource fairs and collaborate with local organizations to connect families with appropriate services.
- Triage incoming referrals for services from Community-Based Organizations (CBO) and HAS/JPD.
- Maintain professional and collaborative relationships with CBOs and other service providers.
- Attend community meetings and programs as an Urban Services YMCA representative.
- Ensure Parent Partners actively participate in designated Child and Family Team (CFT) meetings.
- Participate in Peer Partner Collaborative meetings, funder-required meetings, and other assigned duties.
- Attend internal meetings, trainings, and community events as required.
- Accurately and promptly complete and submit all required paperwork in accordance with contract guidelines and Peer Partner Director instructions.
- Track program and service targets, ensuring client goals are met and documented.
- Promote a safe, productive, and effective work environment through collaboration and adherence to YMCA policies.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
