Peer Case Manager

LA FAMILIA•Hayward, CA

106d•$25 - $26

About The Position

POSITION OVERVIEW: The Peer Case Manager is a role within Alma y Esperanza within the Certified Community Behavioral Health Center (CCBHC) at La Familia. This program will provide a whole-person, integrated care model that combines behavioral health and social service navigation with strong coordination of primary health services, aiming to improve related outcomes in Alameda County. The Peer Case Manager will provide direct services to participants, offering either solution-focused, short-term support or longer-term case management support, based on an assessment and service plan. Additionally, the Peer Case Manager will support the design and implementation of outreach and community engagement activities. We are looking for a candidate to work the following shift: Monday–Friday, 9:00 a.m.–5:00 p.m. and 11:00 a.m.–7:00 p.m. shift required 1–2 weekdays per week. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows: January 2026: 3% base pay increase January 2027: 3% base pay increase Future increases will be subject to the terms of the collective bargaining agreement

Requirements

Bachelor’s Degree in Community Development, Sociology, or related field with 2+ years of experience in direct service case management/social service programs. (Education requirement may be waived with 4+ years of experience)
Required–must be available to work from 11:00 a.m. to 7:00 p.m. 1-2 days out of the week.
Demonstrated experience working in programs that work with low-income and other vulnerable communities.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the office
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
May require travel, dependent on agency needs
Can work under deadlines
Performing general physical activities such as picking up, moving, and using objects, tools, or controls
The noise level in the work environment is usually low to moderate.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Nice To Haves

Bilingual Spanish/English strongly preferred.
Mental Health Services Administration Medi-Cal Peer Support Specialist Certification preferred or must be willing to participate in Peer Support Specialist Certification training within 6 months of hire.
Experience in non-profit and community-based organizations preferred.

Responsibilities

Manage a caseload of clients to provide and track case management and care coordination services
Develop and maintain rapport with participants and maintain rapport and trust through consistent, regular meetings, including proactively communicating and soliciting updates from participants and consistent use of Motivational Interviewing techniques.
Provide timely, thoughtful, trauma-informed, culturally responsive responses to participants and all partners.
Conduct initial assessments and work with the clinical consultant team and supervisor to finalize each assessment.
Help participants identify and remain motivated towards their personal objectives within the case plan.
Facilitate the planning process of an individual's case plan; oversee, evaluate, and monitor the implementation of case plan objectives.
Provide outreach engagement, linkage, and follow-up services to clients.
Act as a role model, with the intention of inspiring, engaging, and advocating for clients’ wellness and rights.
Research and provide referral resources to help participants meet their needs.
Support participants through transitions of care, including but not limited to hospital discharge and moving to higher or lower levels of care with a new service provider, including helping participants to access timely information, determine options, set criteria for choices, and provide information to all providers.
Provide crisis intervention as needed, including de-escalating and stabilizing clients in crisis through brief intervention and escalating support for the client to clinical consultants and other available interventions.
Act as a member of the care team, including helping participants to create plans and strategies to overcome barriers to accessing care identified by other team members.
Help participants make and access appointments with preferred partners.
Make reminder calls and follow-up calls to verify participation or attendance at appointments, as required.
Design, implement, and track activities hosted at the CCBHC site and in the community that result in community members feeling:
Provide effective outreach and timely responses to engage all referrals made by funders and social service partners, including attending health fairs and making community presentations.
Maintain networking and referral relationships with relevant social service partners and other service providers.
Provide complete and thorough documentation, including required forms and participant progress notes, and enter into the Salesforce database.
Maintains all records in accordance with funder and program requirements.
Attend individual and team meetings as assigned.
Collaborate with the evaluation team, as appropriate.
Attend training, monitor trade publications, and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for responsible function areas.
Leads and collaborates on special projects related to agency objectives as appropriate.
Other miscellaneous duties as appropriate.

Benefits

Excellent Health benefits package for you and your family, including:
Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation, 15 paid holidays, 12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit:
PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:
January 2026: 3% base pay increase
January 2027: 3% base pay increase
Future increases will be subject to the terms of the collective bargaining agreement.