Pediatric Heart Center Quality Coordinator - Days

Memorial Hermann Health System•Houston, TX

2d•Onsite

About The Position

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary LOCATION: CHILDREN'S MEMORIAL HERMANN/TMC FULL TIME, DAY SHIFT Working at our Children's Heart Institute, you will collaborate with pediatric critical care medicine physicians and hospitalists, who are faculty at McGovern Medical School at UTHealth, providing twenty-four hour, in-house coverage to ensure that patients with intensive care needs receive the best care possible. We offer innovative treatment methods and specialized services with ongoing cardiac training for our nursing team. As a Level I Pediatric Trauma Center and one of the busiest trauma centers in the country, Children’s Memorial Hermann Hospital is specialized and equipped to care for even the most severe cases. Named one of the top 50 best children's hospitals nationally in Cardiology & Heart Surgery by U.S. News & World Report. Earned three-star rating from The Society of Thoracic Surgeons (STS) for its patient care and outcomes in congenital heart surgery. The three-star rating denotes the highest category of quality. Four Pediatric Cardiothoracic Surgeons supported by a pediatric VAD and ECMO team. UNOS certification for heart transplants. Magnet Designated Facility Our Pediatric Heart Center encompasses both IMU and ICU totaling around 40 beds with a primary focus in congenital heart defect patients ranging in ages 0-17. The Heart Center Quality Coordinator is an integral role for our Pediatric Heart Center. In this role you will conduct code reviews, aid in variance & quality event investigations (CAUTI, CLABSI, SSI, UPE, FALLS), lead quality meetings, review JC audit data, perform chart audits, send reports, etc. This role requires commuting on campus, no remote work. Day shift, M-F (8 AM- 4:30 PM); no weekends or holidays required. Ideal candidate will be flexible, detail orientated, great communicator; needs a strong commitment and passion for quality and to take initiative on any and all needs related to quality. Needs +3 years of Pedi Critical Care/CV experience. BSN & PALS/Quality certifications HIGHLY preferred. Responsible for serving as a clinical expert in the delivery and management of comprehensive patient care, utilizing research and evidence-based practice as necessary; for expertly caring for patients from multiple services/specialties, and for more complex diagnosis.

Requirements

Graduate of an accredited School of Professional Nursing; Bachelors of Nursing preferred
Current State of Texas license or temporary/compact license to practice professional nursing
Certified in Basic Life Support
Additional certifications may be required based on discipline and/or nursing unit requirements
Three (3) years nursing experience in area of specialty
Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of “we advance health” through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.

Nice To Haves

BSN & PALS/Quality certifications HIGHLY preferred.
Ideal candidate will be flexible, detail orientated, great communicator; needs a strong commitment and passion for quality and to take initiative on any and all needs related to quality.
Needs +3 years of Pedi Critical Care/CV experience.

Responsibilities

Plans, coordinates, and directs all activities between the interdisciplinary team to direct and facilitate departmental throughput in order to attain positive outcomes.
Coordinates with ancillary departments such as lab, radiology, registration, and bed board to ensure proper turn-around times.
Makes daily assignments for all personnel according to the applicable skills inventory and the age and needs of the patient/population served.
Identifies and utilizes available resources to resolve problems; coordinates and collaborates with other clinical coordinators ensuring departmental staffing coverage
Acts as a liaison, to departmental staff, medical personnel, patients and family members; assist in any patient care concerns, issues and complaints; conducts daily leadership rounding on assigned unit
Utilizes critical thinking and sound clinical judgment and works autonomously to solve problems; escalates issues or notifies nursing leader/supervisor of significant occurrences, intervention, or delays, as appropriate
Facilitates resolution to patient problems and concerns, ensuring appropriate service recovery.
Acts as a mentor/coach to assigned staff and provides input into the annual performance review of those staff members
Participates in a systemic, interdisciplinary, and ongoing evaluation of programs, process improvement and desired client-centered outcomes
Considers the diverse needs of each patient through the entire continuum of care, providing and ensuring the highest level of service according to established service standards, optimizing the patient experience
Adheres to all regulatory and Texas Board of Nursing standards
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Other duties as assigned.