Pediatric Clinic Director

H2 Health•Roanoke, VA

19h

About The Position

Clinic Director: Multidisciplinary Pediatric Therapy Clinic Reports to: Regional Directors of Operations (RDOs) Direct Reports: Department Leads, Clinical Staff (OT/PT/ST/MT/ABA), Front Desk Lead, Front Desk Staff Position Summary The Clinic Director is responsible for the daily operational leadership of a multidisciplinary pediatric therapy clinic. This position ensures high-quality patient care, efficient clinic operations, strong staff engagement, and consistent achievement of organizational goals. The Clinic Director serves as the central point of coordination for clinical services, administrative functions, facilities oversight, and interdepartmental communication.

Requirements

Minimum 3 years of leadership, management, or operational oversight experience in healthcare, education, behavioral health, pediatric services, or a related service-based field
Demonstrated experience supervising teams, staffing oversight, employee development, or leading multidisciplinary collaboration
Proven ability to support or manage workflow operations, scheduling processes, productivity expectations, and service delivery standards
Strong skills in problem solving, conflict resolution, communication, and customer/family experience
Ability to understand and support clinical documentation expectations, compliance standards, payer/authorization requirements, and timelines
Demonstrated ability to work collaboratively with licensed clinicians and leadership teams
Active Virginia professional license in ABA, OT, PT, Speech-Language Pathology, Music Therapy, or related licensed discipline
Minimum 2 years of pediatric clinical experience
Demonstrated competency in clinical mentorship, supervision, or team leadership
Strong leadership, communication, and organizational skills.
Demonstrated experience managing teams or clinic operations.
Proficiency in problem-solving, prioritization, and decision-making in a fast-paced environment.
Ability to build positive working relationships with staff, families, and community partners.

Nice To Haves

Background in healthcare administration, therapy services, education, or related fields.
For clinical applicants: active licensure in ABA, OT, PT, SLP, or related discipline.
Experience with pediatric populations strongly preferred.
Prior experience as a Clinic Director, Program Manager, Department Lead, or Regional/Operational Leader
Experience managing or supporting multidisciplinary pediatric therapy settings, outpatient clinics, schools, or PPEC environments
Familiarity with insurance authorization processes, productivity models, and KPI management
Experience participating in or leading community outreach, referral development, or marketing initiatives
Experience with performance reviews, competency development, and professional growth planning
History of supporting technology-enabled workflows or modernizing operational systems

Responsibilities

Clinical & Operational Leadership Oversee day-to-day clinic operations to ensure smooth, efficient, and patient-centered service delivery.
Supervise department leads and ensure each discipline functions cohesively within a multidisciplinary model.
Support clinical quality initiatives, workflow optimization, and the development of best practices.
Ensure compliance with company policies, payer guidelines, regulatory requirements, and safety standards.
Scheduling & Capacity Management Oversee clinic scheduling processes, ensuring provider capacity is maximized and patient needs are met.
Collaborate with department leads and front desk staff to manage openings, cancellations, waitlists, and productivity targets.
Monitor caseload distribution and ensure staffing resources align with patient demand.
Staff Leadership & Development Provide direct supervision and coaching to department leads, front desk staff, and operational support roles.
Partner with HR to support hiring, onboarding, and retention strategies.
Conduct performance check-ins, support professional development, and ensure staff accountability.
Promote a positive, collaborative, and solutions-oriented work environment.
Marketing, Community Engagement & Growth Partner with Marketing to execute clinic-specific outreach and community engagement strategies.
Support new program initiatives and clinic growth opportunities through relationship-building with referral sources, schools, physicians, and community partners.
Participate in local events, tours, or meetings that support brand presence and patient recruitment.
HR & Administrative Support Support HR with timekeeping oversight, performance documentation, and adherence to policies and procedures.
Address staff concerns and facilitate clear communication between team members and leadership.
Assist with credentialing, compliance documentation, and required reporting.
Building Maintenance & Supplies Oversee facility needs, coordinate building maintenance requests, and ensure a clean, safe, and welcoming environment.
Manage ordering of supplies, equipment needs, and vendor relationships.
Reporting, Metrics & Productivity Monitor key performance indicators (KPIs) including productivity, cancellations, waitlists, and patient growth metrics.
Prepare and submit weekly and monthly reports to RDOs.
Analyze trends and implement action plans to achieve clinic goals.
Support fiscal responsibility by aligning staffing, schedules, and workflows with budget expectations.

Benefits

Competitive Pay : Salary, hourly, or per-visit with bonus opportunities
Comprehensive Benefits : Medical, dental, vision, 401(k) with match
Generous Time Off : PTO, paid holidays, and company-paid life insurance
Career Growth : CEUs, mentorship, and advancement via H2U learning platform
Therapist-Led Culture : Supportive team environment focused on collaboration and care
Extra Perks : Parental leave, tuition reimbursement, referral bonuses, and more

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