PDS Transition/Transformation Support Specialist

JLL•Sacramento, CA

7d•Remote

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Objectives Provides operational support for PDS 5-phase process implementation and system administration (Ingenious, Spend app, Reports Wizard, Property Hub, Azara) under the guidance of the PDS Transition Lead. Takes guidance from the PDS Transition Lead and can effectively translate high-level direction into actionable to drive tasks and deliverables within a defined timeline to prepare new PDS accounts for operational delivery . Assists with Capital Planning transitions and Relocation Project Management transitions while developing expertise in and documenting best practices on Work Dynamics strategic account operations. Supports client and PDS on-account leadership through data management, documentation, and coordination activities that enable seamless account transitions and transformations. Functions as a reliable team member who helps maintain project timelines and quality standards during high-pressure defined transition timelines. periods . Documents, collates, and deploys Learns and applies PDS project management methodologies while supporting multi-service line engagements and Transition Leads across Finance, Sourcing, Transactions, Facility Management, Occupancy Planning, and Lease Administration.

Requirements

Bachelor's Degree or equivalent experience
2-4 years of experience in project coordination, construction administration, or real estate operations
Basic understanding of project management principles and construction/move management processes
Strong analytical skills with ability to interpret data, identify trends, and translate findings into actionable recommendations
Demonstrated ability to take high-level guidance and translate it into detailed execution plans
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Project)
Strong organizational skills with attention to detail and accuracy
Excellent written and verbal communication skills
Ability to learn new systems and technology platforms quickly
Customer service orientation with professional demeanor
Ability to work collaboratively in team environments
Flexibility to support varying work schedules and occasional travel (up to 25%)

Nice To Haves

Experience with project management software (Ingenious, Workfront, or similar platforms)
Previous exposure to corporate real estate or facilities management
Basic understanding of construction processes and terminology
Experience supporting executive-level communications
Process improvement or Lean methodology familiarity
Experience with data analysis and metrics reporting

Responsibilities

Generates process documentation, templates, and deliverables with feedback from the Transition Lead, then continuously evaluates and updates updates and maintains these materials to apply to the next transition/transformation initiative
Assists in documenting transition requirements, maintains workplan timelines, and tracks key activities and deliverables
Supports data entry and data management across PDS technology platforms
Helps coordinate cross-functional transition activities between business lines and service deployment teams
Takes guidance from the Transition Lead and effectively translates drives strategic direction into operational tasks and execution plans
Reviews, updates, generates PDS operational standards and conducts deep-dive analysis on account performance metrics to evaluate performance against PDS standards
Applies PDS best practices to assess current client processes and identifies pathways for improvement
Contributes to the development and refinement of best practices by documenting lessons learned and successful methodologies
Analyzes process gaps and recommends solutions based on PDS methodology and proven approaches
Provides administrative support for client communications and meeting coordination
Assists with preparation of client deliverables and status reports
Supports on-account PDS teams with data gathering and analysis activities
Helps track and document project risks and action items
Supports transformation analysis and application of best practice initiatives for existing clients across PDS, Capital Planning, and Relocation Project Management (RPM) service lines
Assists in identifying and documenting transformation opportunities across PDS within current client accounts
Fluency in conducting and navigating Client and JLL meetings with senior stakeholders on transition/transformation topics
Utilizes transition tools including Excel, Project, PowerPoint, Visio, OneNote, Word, SharePoint, and Workfront
Assists with meeting logistics and basic facilitation support (in-person and virtual via MS Teams)
Supports creation of case studies, white papers, and quarterly metrics reports
Maintains system data integrity and performs quality checks
Participates in PDS training programs and develops knowledge of PDS client-specific processes
Assists with training material preparation and logistics coordination
Supports knowledge management and best practice documentation