PD Inside Sales Specialist - Wind Specialist

Prysmian•Highland Heights, KY

About The Position

Prysmian is the world leader in the energy and telecom cable systems industry. Each year, the company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables and connectivity for voice, video and data transmission for the telecommunication sector. We are 30,000 employees, across 50+ countries. Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. Team Overview and Job Responsibilities In this role, you will respond to all inquiries from new and established customers, process requests for quotes, enter orders, managing orders, and work with functional areas throughout the organization to ensure customer satisfaction.

Requirements

Associate or Bachelor's degree preferred
Experience in sales, customer service, and/or account management
Proficiency in Microsoft Office
Analytical, documentation, and problem-solving skills
Technical aptitude to understand product functionality, specifications, and applications
Desire and ability to excel in a rapidly changing, fast-paced environment
Motivated both individually and on a team level
Organizational, time management, multi-tasking, and follow-up skills
Driven to provide accuracy and excellence

Nice To Haves

International logistics experience helpful

Responsibilities

Manage quote requests and analyze sales data
Manage customer requests, including phone calls, e-mails, faxes, and other forms of electronic communication
Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing
Process requests for quotes by providing pricing and product availability in a timely fashion, typically within 24 hours
Process orders from customers and acknowledge within 48 hours
Continuously develop product knowledge through internal and/or external trainings
Process customer returns and claims in a timely manner and initiate corrective action if necessary
Participate in cross-functional projects impacting the department and the organization
Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
Provide back-up assistance and coverage for other teams as required
Be the voice of the customer to the Prysmian organization