PC Technician

Alpine Bank•Rifle, CO

19h•$22 - $27

About The Position

The PC Technician performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and communications devices. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Receives and addresses service requests from individual end users or from the ticketing system. Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed. Performs desktop and workstation support, PC hardware and software troubleshooting, hardware/software installation, remote and onsite maintenance. First and second level technical support and may include low level networking and application administration functions. Exercises judgement and decision making in the diagnosis and resolutions of computer hardware and software problems. Be technically proficient in updating, configuring, and troubleshooting a diverse PC applications environment that includes suites from Microsoft, Jack Henry, and VMWare. General knowledge of network, Voice over Internet (VOIP) telephone systems, server hardware and software. Regular and reliable attendance is required as an essential function of this position. Performs the full range of work assigned and other duties as assigned. Specialize on Alpine Bank specific programs. Help develop and implement performance enhancements to make the team more effective. Assist with or work on special projects. Employees are held accountable for all duties of this job.

Requirements

Basic understanding of computer and server operating systems and troubleshooting.
Excellent communication skills both oral and written.
Ability to keep calm in stressful situations.
Self-starter and be able to function effectively without continual supervision.
Technical knowledge of both hardware and software as it relates to Alpine Banks’ systems.
Basic understanding of networking and troubleshooting network related problems.
Ability to work cordially and professionally with end users.
Ability to explain complex and technical issues to employees in a way they understand.
High School Diploma or General Education Diploma (GED) equivalent required.
Possession of, or ability to obtain, a valid State of Colorado Driver’s License is required.
The successful candidate will need to obtain the following internal training within 12 months of being hired: CompTIA A+ Certification.
Regular and reliable attendance is required as an essential function of this position.

Nice To Haves

Previous help desk or front-line computer support is preferred.

Responsibilities

Receives and addresses service requests from individual end users or from the ticketing system.
Maintains inventory of parts or components, tracks progress of service requests and updates ticketing systems, and logs repairs and services performed.
Performs desktop and workstation support, PC hardware and software troubleshooting, hardware/software installation, remote and onsite maintenance.
Exercises judgement and decision making in the diagnosis and resolutions of computer hardware and software problems.
Be technically proficient in updating, configuring, and troubleshooting a diverse PC applications environment that includes suites from Microsoft, Jack Henry, and VMWare.
General knowledge of network, Voice over Internet (VOIP) telephone systems, server hardware and software.
Specialize on Alpine Bank specific programs.
Help develop and implement performance enhancements to make the team more effective.
Assist with or work on special projects.