PC Technician

Liberty ARC • Amsterdam, NY

4h • $20 - $27

About The Position

Provide end user technical support over the phone, remote support session or onsite visits. Answer support calls and log helpdesk tickets into tracking database. Install, configure, troubleshoot, and maintain computer hardware and software in a MS Windows environment. Troubleshoot network, printing and other peripheral equipment including Analog and VoIP phones.

Requirements

• High school diploma or GED is required.
• COMPTIA A+ Certification or a minimum of two years of experience in installing, configuring, troubleshooting, and maintaining hardware, operating systems, and applications on desktop PC's and peripherals in a networked Windows 10 environment.
• Knowledge of internet connectivity issues and TCP/IP network protocols are also desirable.
• Must possess strong problem-solving skills and end-user support abilities.
• Employee must have reliable transportation available.
• Must be able to read, write and speak the English language.
• Valid NYS Driver's License that meets agency standards and reliable transportation.

Nice To Haves

• Associates in Information Technology field is preferred.

Responsibilities

• Install, configure, troubleshoot, and maintain workstation PC's.
• Provide desktop (end-user support) for Microsoft Office applications.
• Monitor and answer help desk
• Enter help desk requests and resolutions into help desk tracking system.
• Inventory PC's and related hardware.
• Maintain software images for deployment.

Benefits

• Liberty offers eligible team members and their dependents comprehensive health benefits and programs, which may include, medical, dental, vision, life insurance, 401k and more, to help you and your family take care of your whole selves.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED