PC Technician (Help Desk Support)

TEKsystems•Village of Greene, NY

1d•$19 - $20•Onsite

About The Position

We’re looking for a PC Technician to support the IT Help Desk by investigating and resolving computer software and hardware issues for our internal PC users.

Requirements

An associate's degree in a related field is preferred.
At least 3 months of related experience is preferred.
Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company.
Proficient computer skills required.
Good analytical skills are required to diagnose and resolve equipment-related issues.

Nice To Haves

Inquisitiveness and openness to learn.
Experience with Microsoft Office 365 and Active Directory.
Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and Mac OS ).

Responsibilities

Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center.
Provide escalation support to other IT members.
Respond, troubleshoot, and resolve issues in a timely manner.
Complete a detailed description of each resolution in ticketing system to reference when similar problems arise.
Perform software and hardware upgrades.
Configure new equipment with the requested software.
Test, monitor, and repair equipment.
Maintain contact with outside organizations regarding the maintenance and service of equipment.
Remain current with industry standards through internal and external training programs.
Collaborate with other team members to create support documents and improve service levels.
Provide project support for IT organization.