PC Support / Help Desk Technician

Albany Industries New Albany, Mississippi • New Albany, MS

4d

About The Position

The IT Support Technician monitors and maintains the company’s hardware and software systems.

Requirements

• High School Diploma/GED With Associate's Degree.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with a proven ability to collaborate with a team.
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Proficient with or able to quickly learn systems and software used by the organization.

Nice To Haves

• Three to five years of information systems experience.

Responsibilities

• Serves as the first point of contact for employees seeking technical assistance and provides on-site and remote support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Directs unresolved issues to the next level when needed.
• Documents, tracks and monitors support calls to ensure timely resolution.
• Provides end user support for all network-based software applications.
• Installs and configures PC workstations, laptops, tablet PCs and printers.
• Visits remote sites on a rotating and as-needed basis to perform end user functions which are not capable of being resolved remotely.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree