PC Technical Support

TEKsystems

2d•$17 - $19•Onsite

About The Position

The end user support teams is comprised of 30 technicians across 3 different managers supporting all the major hospitals. This technician will work his 15 other onsite employees. The current need for this PC technician is to help elevate some of the pressure as they are upgrading 15,000 end points. They will also play a role in the future upgrading from Windows 10 to Windows 11. There are over 1,100 devices that failed encryption. This project will be broken up into 4 different orders and waves of support. Their may be some driving to various clinics and hospitals. This member will ride in an official van with other members of the team to conduct the deployments. Employees will be home daily. Duties: This technician will be taking tickets via ServiceNow and troubleshooting a variety of issues. This might include network connectivity, blue screen of death, applications not showing up on a device, printers not working, imaging devices, e-recycling equipment, installing monitors, Zebra printer issues, building machines, and much more. They have a standardized process to follow for imaging devices. They are using SCCM to update them, the ability to be fully building the devices. Skills within updating a device or migrating from Windows 7 to 10 is a nice to have. They will be upgrading from Windows 10 to Windows 11 and eventually transiting to virtual desktops in 2026

Requirements

Desktop
Technical support
Deployment
Imaging
Troubleshooting
Windows 10
Networking protocols
Customer service
Migration

Nice To Haves

Active Directory- ability to tell where a machine is locate it, and some group policy.
Windows 11 operating system
Experience within updating a device or migrating from Windows 7 to 10