PC Support Technician

First Financial Bank NA • Terre Haute, IN

just now • Onsite

About The Position

At First Financial Bank, technology plays a critical role in supporting the people and systems that serve our customers every day. As a PC Support Specialist, you will help ensure that associates across the organization have the tools, systems, and technical support they need to operate efficiently and securely.

This role offers the opportunity to work with a collaborative IT team while gaining hands-on experience supporting enterprise systems, network resources, and user technology across a growing financial institution. If you enjoy troubleshooting, problem-solving, and helping others succeed with technology, this is a great opportunity to grow your career in information technology.

Requirements

• Associate’s degree in Information Technology or related field in progress, and/or relevant certifications such as MCSE preferred.
• Previous technical support or IT helpdesk experience preferred.
• Experience working in PC-based LAN/WAN environments.
• Knowledge of Microsoft Windows operating systems and workstation support.
• Familiarity with networking concepts including TCP/IP and client/server applications.
• Experience supporting software platforms such as Microsoft Office 365, endpoint encryption tools, antivirus software, and multi-factor authentication solutions.
• Strong problem-solving and analytical skills.
• Ability to explain technical concepts in a clear, user-friendly manner.
• Strong interpersonal, written, and verbal communication skills.
• Ability to work effectively in a fast-paced environment while learning new systems and technologies.
• Ability to lift up to 50 pounds and travel to remote banking center locations as needed.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Responsibilities

• Provide technical support: Respond to associate inquiries related to hardware, software, and network access issues across the organization.
• Troubleshoot system issues: Diagnose and resolve PC hardware, software, and connectivity problems to minimize downtime and maintain productivity.
• Install and configure technology: Set up and test new computer hardware, operating systems, and software applications.
• Maintain workstation performance: Apply software updates, patches, and system improvements to ensure secure and reliable operation.
• Support system repairs: Diagnose PC repair needs and assist with resolution of equipment issues.
• Deploy software applications: Install and support packaged software applications used across the organization.
• Assist with hardware maintenance: Support installation and maintenance of computers, peripherals, network connections, and related infrastructure.
• Manage support requests: Track and resolve technical issues using the Bank’s helpdesk ticketing system.
• Support remote locations: Provide technical assistance to banking center locations as needed.

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks:401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree