PC Support Technician | Information Technology, Full-Time, 1st Shift

Memorial Health•Marysville, OH

About The Position

We are looking for a PC Support Technician to join our collaborative team at Memorial Health! What You'll Do: Instructs and trains end users in proper use of hardware, software, applications, operating systems, network shares, web based applications and manuals; answers end users’ inquires; diagnoses hardware, software, operating system, application and operator problems; recommends or performs remedial actions to correct problems based on knowledge of hardware, software, operating system, web site or application operation. Replaces or repairs defective, inadequate, non-functioning or broken hardware components and software applications; repairs or reloads defective or non-functioning operating systems; refers major hardware, software or operating system problems to outside service personnel for correction. Provides support for all hospital enterprise applications; responsible for the administration of all hospital enterprise applications including installation, upgrading, patching, performance monitoring and troubleshooting; acts as the liaison with various application vendors to solve problems and test the applications in house; will work with the Server Administrators to schedule all application updates and to ensure that all hardware and software prerequisites are in place prior to application installation or upgrading. Inspects computer equipment and prepares computer for delivery to end user; installs and maintains hardware and peripheral components such as monitors, keyboards, mice, scanners, printers and disk drives; loads specified software packages such as operating system, word processing, spreadsheet and all hospital specific enterprise applications. Provides technical support responding to the needs and questions of end users regarding their access to resources on the network or network shared devices. Assists in the installation, upgrading and configuration of network printing, directory structures, rights, security and software on the file server or other network shared devices. Provides support for all of the hospitals interfaces; responsible for maintaining all interfaces within the interface engine. Assists in the installation, upgrading and configuration of network printing, directory structures, rights, security and software on the file server or other network shared devices. Writes and updates the necessary procedures for hardware, software, operating system, and enterprise applications. Responds to emergencies outside normal working hours in regard to maintenance of systems and/or applications. Exhibits behaviors reflective of Memorial’s core values: Compassion, Accountability, Respect, Excellence, and Service Demonstrates regular and predictable attendance. Attends all mandatory education and in-services (i.e., team training, safety, infection control, etc.); completes mandatory health requirements. Employee performs within the prescribed limits of the hospital’s and department’s Ethics and Compliance program and is responsible to detect, observe and report compliance variances to their immediate supervisor, or upward through the chain of command, the Compliance Officer, or the hospital hotline. Performs other duties as required or assigned.

Requirements

Completion of high school education with additional computer hardware and software related training
3 years experience in an IS setting supporting computer hardware/software and enterprise applications

Responsibilities

Instructs and trains end users in proper use of hardware, software, applications, operating systems, network shares, web based applications and manuals
Answers end users’ inquires
Diagnoses hardware, software, operating system, application and operator problems
Recommends or performs remedial actions to correct problems based on knowledge of hardware, software, operating system, web site or application operation
Replaces or repairs defective, inadequate, non-functioning or broken hardware components and software applications
Repairs or reloads defective or non-functioning operating systems
Refers major hardware, software or operating system problems to outside service personnel for correction
Provides support for all hospital enterprise applications
Responsible for the administration of all hospital enterprise applications including installation, upgrading, patching, performance monitoring and troubleshooting
Acts as the liaison with various application vendors to solve problems and test the applications in house
Works with the Server Administrators to schedule all application updates and to ensure that all hardware and software prerequisites are in place prior to application installation or upgrading
Inspects computer equipment and prepares computer for delivery to end user
Installs and maintains hardware and peripheral components such as monitors, keyboards, mice, scanners, printers and disk drives
Loads specified software packages such as operating system, word processing, spreadsheet and all hospital specific enterprise applications
Provides technical support responding to the needs and questions of end users regarding their access to resources on the network or network shared devices
Assists in the installation, upgrading and configuration of network printing, directory structures, rights, security and software on the file server or other network shared devices
Provides support for all of the hospitals interfaces
Responsible for maintaining all interfaces within the interface engine
Assists in the installation, upgrading and configuration of network printing, directory structures, rights, security and software on the file server or other network shared devices
Writes and updates the necessary procedures for hardware, software, operating system, and enterprise applications
Responds to emergencies outside normal working hours in regard to maintenance of systems and/or applications
Exhibits behaviors reflective of Memorial’s core values: Compassion, Accountability, Respect, Excellence, and Service
Demonstrates regular and predictable attendance
Attends all mandatory education and in-services (i.e., team training, safety, infection control, etc.); completes mandatory health requirements
Employee performs within the prescribed limits of the hospital’s and department’s Ethics and Compliance program and is responsible to detect, observe and report compliance variances to their immediate supervisor, or upward through the chain of command, the Compliance Officer, or the hospital hotline
Performs other duties as required or assigned