PC Support Supervisor

State of Ohio•Columbus, OH

74d•Onsite

About The Position

Ohio Department of Public Safety - Director's Office/Information Technology (IT Support) Report in location: 1970 West Broad Street, Columbus, Ohio 43223 Work hours: 8:00am - 5:00pm Perks of Working for the Ohio Department of Public Safety Multiple pay increases over your first years of service! Free Parking! Free Onsite Gym and Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do as an Information Technology Supervisor 2: Within the Information Technology Office (ITO) Support section, supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations:

Requirements

6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 6 months exp. in performing project management functions as defined in series purpose.
completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 6 mos. exp. in performing project management functions as defined in series purpose.
equivalent of Minimum Class Qualifications For Employment noted above.

Responsibilities

Oversee operations & activities of the PC Support, Operations & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.)
Establish priorities & supervise subordinate supervisory personnel (e.g., provide developmental opportunities & work direction, coach staff to foster development, monitor staff activities to ensure quality customer service & information technology security, evaluate performance, approve section staffing levels, recommend discipline, pre-screen applications & participate in interviews)
Oversee the 24x7 support of internal IT customers
Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state
Manage & monitor tickets via tracking system (i.e., ServiceNow)
Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive; Develop & implement changes to the process to increase functionality when required
Manage IT inventory supply levels; Coordinate hardware & software repairs with various external vendors
Manage the efforts of Infrastructure Specialists & Information Technologists in the development of new IT projects & in the support of existing IT systems
Act as project lead & coordinate technological resources in the design, investigation & delivery of IT engagements
Analyze business functional units & prepare input for Project Managers & maintenance activities
Collaborate with IT Supervisors to provide training on processes, procedures & skill development to ensure superior customer service
Establish metrics for tracking staff time & utilize metrics to identify & resolve problem areas.
Ensure licensing of software procedures are followed
Provide automated processes to track what is loaded on the PCs & cross reference to what is owned by the department
Perform other duties as assigned.