PC Support Supervisor

State of Ohio-posted 22 days ago
Full-time • Manager
Onsite • Columbus, OH
1-10 employees
Executive, Legislative, and Other General Government Support
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Ohio Department of Public Safety - Director's Office/Information Technology (IT Support) Report in location: 1970 West Broad Street, Columbus, Ohio 43223 Work hours: 8:00am - 5:00pm Perks of Working for the Ohio Department of Public Safety Multiple pay increases over your first years of service! Free Parking! Free Onsite Gym and Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do as an Information Technology Supervisor 2: Within the Information Technology Office (ITO) Support section, supervise information technology staff whose primary duties involve writing, analyzing & designing computer programs &/or systems integration for minicomputer &/or monitoring & maintaining minicomputer control processing unit operations:

  • Oversee operations & activities of the PC Support, Operations & Service desk units (e.g., establish & enforce unit policies & procedures, schedule & conduct staff meetings, review work completed by staff, assist in resolving difficult computer problems, etc.)
  • Establish priorities & supervise subordinate supervisory personnel (e.g., provide developmental opportunities & work direction, coach staff to foster development, monitor staff activities to ensure quality customer service & information technology security, evaluate performance, approve section staffing levels, recommend discipline, pre-screen applications & participate in interviews)
  • Oversee the 24x7 support of internal IT customers
  • Plan & initiate upgrades for the Ohio Department of Public Safety (ODPS) to keep desktops in a supported state
  • Manage & monitor tickets via tracking system (i.e., ServiceNow)
  • Oversee the IT processes of Moves, Adds, & Changes of ODPS employees within the building & externally (i.e., ATP, BMV, EMA, ACF, etc.); Ensure the transition process of moving employees in & out of ODPS runs smoothly & non-disruptive; Develop & implement changes to the process to increase functionality when required
  • Manage IT inventory supply levels; Coordinate hardware & software repairs with various external vendors
  • Manage the efforts of Infrastructure Specialists & Information Technologists in the development of new IT projects & in the support of existing IT systems
  • Act as project lead & coordinate technological resources in the design, investigation & delivery of IT engagements
  • Analyze business functional units & prepare input for Project Managers & maintenance activities
  • Collaborate with IT Supervisors to provide training on processes, procedures & skill development to ensure superior customer service
  • Establish metrics for tracking staff time & utilize metrics to identify & resolve problem areas.
  • Ensure licensing of software procedures are followed
  • Provide automated processes to track what is loaded on the PCs & cross reference to what is owned by the department
  • Perform other duties as assigned.
  • 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 6 months exp. in performing project management functions as defined in series purpose.
  • completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C , Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 4 1/2 years (54 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting. AND 6 mos. exp. in performing project management functions as defined in series purpose.
  • equivalent of Minimum Class Qualifications For Employment noted above.
  • Multiple pay increases over your first years of service!
  • Free Parking!
  • Free Onsite Gym and Walking Path!
  • Daycare On-site!
  • Cafeteria On-site!
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