PC Specialist | 40 hours per week | Information Technology

Great River Health•West Burlington, IA

9d•$27

About The Position

A Brief Overview Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. Handle on-call duties as necessary. Works with outside vendors for equipment purchase and repair. Maintain current knowledge of all PC components and software. Maintain current knowledge of hospital used printers. Maintain accurate and updated IS support database information. Assist in providing direction on the creation and maintenance of hospital policies and procedures involving PC or IS operations. Create and maintain a preventative maintenance program for PC's and printers. Understand network configurations required for PC's and printers. Works in association with Network Specialists. Recommend changes/improvements of PC's and printers.Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions. What you will do Oversee the daily performance of computer systems. Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Maintain records of daily, problems and remedial actions taken, or installation activities. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Confer with staff, users, and management to establish requirements for new systems or modifications.

Requirements

Associate’s degree (AA)
Prefer computer networking technical school or experience in a related field (required)
Understanding of NTFS & share level security
Understanding of disk imaging software
Understanding of Microsoft Outlook & OWA
Understanding of Active Directory
Understanding of the OSI Model
Understanding of a Citrix environment, current Microsoft Operating Systems, TCP/IP and associated ports, PC’s & thin clients, printers, and Microsoft Office
Understanding of Server and Desktop Virtualization
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Communicating effectively in writing as appropriate for the needs of the audience.
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Managing one's own time and the time of others.
Teaching others how to do something.
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to see details at close range (within a few feet of the observer).
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to speak clearly so others can understand you.
The ability to identify and understand the speech of another person.

Nice To Haves

AS or Technical degree in networking (preferred)
1-3 years' experience maintaining a Microsoft domain (preferred)

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
Documents, maintains, upgrades or replaces hardware and software systems.
Supports and maintains user account information including rights, security and systems groups.
Handle on-call duties as necessary.
Works with outside vendors for equipment purchase and repair.
Maintain current knowledge of all PC components and software.
Maintain current knowledge of hospital used printers.
Maintain accurate and updated IS support database information.
Assist in providing direction on the creation and maintenance of hospital policies and procedures involving PC or IS operations.
Create and maintain a preventative maintenance program for PC's and printers.
Understand network configurations required for PC's and printers.
Works in association with Network Specialists.
Recommend changes/improvements of PC's and printers.
Design and develop solutions to complex applications problems, system administration issues, or network concerns.
Perform systems management and integration functions.
Oversee the daily performance of computer systems.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Confer with staff, users, and management to establish requirements for new systems or modifications.

Benefits

Competitive base pay
Matching retirement programs
Health, Dental and Vision plans
Health Savings and Flexible Spending Accounts
Employee discounts including car rental, cell-phone plans
Employer-paid, Long-Term Disability, Life, and AD&D
Paid time off (PTO)
Education Assistance Program
Employee Assistance Program
Employee Referral Bonus Program
Discounted cafeteria meals
Paid Parental Leave
Employee Service Recognition program
Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity