PC Specialist 1 (4762-02)
About The Position
As the PC Specialist 1 at Hamilton County, your primary responsibility will be to provide technical support, mainly at Tier 1 level and occasionally at Tier 2 level, for departments within the Board of County Commissioners. This includes troubleshooting hardware and software issues, configuring PCs, performing installations and upgrades, implementing anti-virus and cybersecurity measures, and addressing connectivity issues, including those related to wireless network clients. You will also participate in daily operations and systems support as directed, assisting with hardware and software installation and configuration, and verifying the functionality of components. Additionally, you will regularly assess infrastructure, develop IT strategies and procedures to enhance efficiency, and ensure timely completion of project tasks.
Requirements
- Associate degree in computer science/electronics or three (3) years of directly related experience in PC technical support
- working knowledge and/or experience with a variety of business software packages including Windows operating systems or MS Office suite applications
- must obtain Comp TIA A+ Certification upon completion of probationary period.
- must be able to maintain a flexible schedule and willing to work overtime.
- must be willing to support agency satellite office.
- required to carry a cell phone.
- Driver's License issued by the state of residency.
Responsibilities
- Provides mostly Tier 1 and some Tier 2 technical support for departments under the Board of County Commissioners Departments.
- Offers daily operations and systems support to personnel as directed.
- Assist personnel with installation, configuration and ongoing usability of system hardware and software.
- Assess infrastructure on a regular basis to ensure it continues to meet necessary demands.
- Monitors annual maintenance and support programs.
- May assist manager with vendor coordination and management of Tier 2 level support and system administration of server systems and network devices located in the departments.
- Oversees installation, testing, repairs, and corrective action of other LAN devices.
Benefits
- Starting Pay: $23.59 an hour
- 11 Paid Holidays
- three weeks of vacation in the first year
- immediately accruing paid sick time
- paid parental leave
- Ohio Public Employee Retirement System which includes 14% Employer Contribution and a defined benefit option.
- Medical
- HRA
- Dental
- Vision
- Employer-Paid Life Insurance
- Long-Term Disability
- Tuition Reimbursement
- Public Service Loan Forgiveness Eligibility
- Free On-Site Parking
- Wellness Incentives
- robust Employee Assistance Program
- access to Free Medical and Rx through Marathon Health
- expansive Behavioral and Mental Health Resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
