PBX Telephone Operator - Hilton Waikoloa Village

Hilton Worldwide•Waikoloa, HI

48d•$22 - $24•Onsite

About The Position

Hilton Waikoloa Village is looking to hire a PBX Operator to join the team. Hawaii Island's only 62-acre property with three one of a kind outdoor swimming pools. Our resort boasts 3 Guest Towers and over 241,000 square feet of event space. Enjoy fun perks such as Career growth and development PLUS discounted hotel room stays for you and your family WORLDWIDE! Join us where we know that you'll love being a part of the Hilton team that was ranked #1 on Great Places to Work! As a Telephone Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Answers calls originating from external and internal sources. Direct caller to appropriate extension or room. Verifies last name of guest for all room calls and assist guests with directions or other required information. Directs hotel staff to assist guests, upon request. Communicate with callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers. Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security to calmly direct appropriate action. Appropriately documents all emergencies. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability

Requirements

Flexible scheduling availability for shifts AM PM and Overnight.
Customer service experience.
Ability to fluently communicate in English verbally or written.
High School Diploma or equivalent required
Two years of combined prior PBX experience preferred.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Nice To Haves

Hotel industry/PBX knowledge ideal.
Additional language ability preferred.

Responsibilities

Answers calls originating from external and internal sources. Direct caller to appropriate extension or room. Verifies last name of guest for all room calls and assist guests with directions or other required information.
Directs hotel staff to assist guests, upon request. Communicate with callers in a clear and concise manner. Inputs/writes messages using proper grammar and spelling. Verifies names and telephone numbers.
Properly handles all incoming urgent matters or emergencies for the guests and hotel. Works with hotel management and/or security to calmly direct appropriate action. Appropriately documents all emergencies.
Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.