PBX Operator (Guest Services Phone Operator)

Hilton Grand Vacations•Virginia Beach, VA

13h

About The Position

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. The foundation of our way of life has been about making memorable experiences and a positive impact within our industry and the communities in which we live and thrive. Now is an exciting time to join our growing team and a leading company in the vacation industry! What will I be doing? As a PBX Operator at Ocean Beach Club, you will be responsible for driving company success through performing the following activities to the highest standards: Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times Balance multiple responsibilities and prioritize duties based on importance with ease Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery Maintains any pertinent departmental log sheets, checklists and/or reports Assist with other departments as needed and carries out other reasonable requests by management What are we looking for? Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role optimally, you have the following minimum qualifications and experience:

Requirements

Related work experience
Proficiency reading, writing and speaking in English
Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
Demonstrates finesse in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
A professional attitude that prevails when handling upset guests and difficult situations
Able to work a flexible work schedule including night, weekends and holidays
High school diploma or equivalent

Nice To Haves

Prior high-volume switchboard experience
Previous experience working in the hospitality industry

Responsibilities

Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
Control follow-up logs are worked and completed
Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
Balance multiple responsibilities and prioritize duties based on importance with ease
Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
Maintains any pertinent departmental log sheets, checklists and/or reports
Assist with other departments as needed and carries out other reasonable requests by management