PBX Operator- F/T (32987)

Agua Caliente Spa Resort & Casino•Rancho Mirage, CA

26d

About The Position

Provides guests the Agua Caliente Experience while utilizing the Forbes service standards when answering incoming, outgoing, and interoffice calls. Determining the appropriate person to route calls to, assisting guests with time-sensitive matters, and performing office clerical duties as needed.

Requirements

High school diploma or GED
Ability to quickly and accurately write messages on a computer
Must be able to communicate in English.
Must be proficient with computers and Microsoft Office
Must be able to speak clearly and concisely on the phone
Ability to build close working relationships with other departments such as the front desk, housekeeping, and valet.
Ability to remain calm and alert, especially during emergency situations.
Demonstrates proficient knowledge and utilizes computer programs including but not limited to the hotel property management system, property-specific programs for engineering, housekeeping, dining outlets, and guest communication.
Ability to maintain departmental requirements for secret shopper calls.

Nice To Haves

Prior experience with paging systems desirable
Prior experience working in a call center desirable

Responsibilities

Answers all incoming calls and interoffice calls, transfers call accordingly to the appropriate person or department.
May perform clerical duties such as typing and proofreading.
Operates paging system to call individuals on the casino to the phone.
Provide excellent guest service to both guests and internal staff.
Handle general inquiries regarding Agua Caliente Properties
Maintains property knowledge for all 3 Agua Caliente Casinos properties by keeping up to date with information provided in the property management system including but not limited to the company website, ACE Insider, ACE Huddle, pre-shift meetings, and emails.
Uses existing resources to gather pertinent information relating to the operations of the casino and hotel to answer guest questions.
Answering screening, and forwarding calls in a professional and courteous manner
Must adhere to all Tribal Ordinance, Regulations, and the ACCRS and SRC System of Internal Controls, and Standard Operating Procedures.

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