PBX Operator Wkd

Wellstar Health System•Douglasville, GA

About The Position

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives. Work Shift Various (United States of America) Job Summary: Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required. Core Responsibilities and Essential Functions: Quality & Safety Timely answering all phone calls received at the main hospital line Ability to maintain composure under stressful situations Prioritize calls to the CODE phone over all other assignments Document all calls outside normal inquiry and routing volumes Participate in all Emergency Announcements and follow departmental emergency protocol Customer Service Project a positive attitude both in person and over the phone Able to route calls to the correct location without delay Maintain professional appearance at all times Maintain courteous and friendly demeanor towards all customers Serve as hospital greeter Assist all customers on way finding throughout the campus General Attend Mandatory staff meetings Complete annual assessment and education Participate on hospital drills Train new hires on the role and assigned job functions Participate in holiday rotation Other duties as assigned Performs other duties as assigned Complies with all WellStar Health System policies, standards of work, and code of conduct. Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more. Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems. Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care. Mission, Vision & Values At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients’ and team members’ expectations, while transforming healthcare delivery. OUR MISSION: To enhance the health and well-being of every person we serve. OUR VISION: Deliver world-class healthcare to every person, every time. OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care. Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality. Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.

Requirements

High school diploma
Minimum 1 year call center or customer service experience, preferably in a health care setting Required
Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department.
Able to work in a high-volume area, detail oriented and possess problem-solving skills.
Demonstrated professionalism, effective communication skills and active listening skills.
This individual must project a positive attitude via the phone and in person.

Nice To Haves

Associate's Degree

Responsibilities

Timely answering all phone calls received at the main hospital line
Ability to maintain composure under stressful situations
Prioritize calls to the CODE phone over all other assignments
Document all calls outside normal inquiry and routing volumes
Participate in all Emergency Announcements and follow departmental emergency protocol
Project a positive attitude both in person and over the phone
Able to route calls to the correct location without delay
Maintain professional appearance at all times
Maintain courteous and friendly demeanor towards all customers
Serve as hospital greeter
Assist all customers on way finding throughout the campus
Attend Mandatory staff meetings
Complete annual assessment and education
Participate on hospital drills
Train new hires on the role and assigned job functions
Participate in holiday rotation
Other duties as assigned
Performs other duties as assigned
Complies with all WellStar Health System policies, standards of work, and code of conduct.