PBX Operator – Hospital

University of California San Francisco•San Francisco, CA

17h•Onsite

About The Position

Join UCSF Health as the voice that connects patients, families, staff, and the community. As a PBX Operator, you’ll manage high-volume calls, route urgent communications, and support emergency response procedures that directly impact patient care and safety. If you’re calm under pressure, professional in every interaction, and quick to adapt, this is your chance to play a vital role in a fast-paced healthcare environment.

Requirements

One year recent hospital PBX operator experience or PBX operator in a high volume environment.
Basic computer literacy/CRT skills; typing and/or keyboard ability; working knowledge of (or aptitude for ) medical terminology; basic and practical clerical skills.
Some post high school formal training preferred.

Responsibilities

Telephone & Communication Operations Operate Meridian PBX Console or Cisco phone systems.
Answer and route incoming calls with professionalism and empathy.
Provide limited patient information in line with hospital policy.
Manage local/long-distance calls for staff.
Respond to emergency lines, code phones, and disaster protocols.
Perform alpha-numeric paging during emergency activations.
Database & Records Maintain accurate physician contact listings.
Keep incident/trouble logs up to date.
Administrative Support Assist with special projects and departmental initiatives.
Update on-call schedules and other information during evening/night shifts.