PBX Operator
About The Position
The PBX Operator coordinates on-duty activities involving computer and telephony systems and is able to quickly and kindly answer and appropriately route incoming calls. The incumbent communicates clearly and professional to achieve desired goals and takes on additional projects Knows location of equipment, passwords, and is able to login/out as necessary. Follows protocol for rebooting as needed. Effectively utilizes computer based telephony system for all call processing (other than down time scenarios). Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed. Displays a very high level of service and commitment to organization and performs in a friendly, professional, and responsible manner. Speaks clearly and distinctly; demonstrates proper use of the English language. Able to multi-task in a fast paced environment.
Requirements
- High School Graduate/GED
- Two years PBX operator, customerservice, or hospital related experience
Nice To Haves
- Some college level education
- Three years customer service experience,preferably in a hospital PBX or highvolume call center environment
- Experience in the hospital setting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
