PBX Operator
About The Position
As a PBX Operator, you will be responsible for all operations related to the hospital's Communications and Security Systems.Daily, you will demonstrate behavior consistent with the Core Values, supporting our hospital's strategic plan and quality improvement initiatives. You will manage calls, operate the switchboard, respond to emergencies, and monitor security systems, ensuring seamless and secure communication.Success in this role requires exceptional communication, calm under pressure, a commitment to service excellence, and dedication to the hospital's mission and values.
Requirements
- High School Graduate General Studies and Previous PBX or multi-line experience., upon hire or
- High School GED General Studies and Previous PBX or multi-line experience., upon hire and
- None, upon hire
Nice To Haves
- Previous customer service experience
Responsibilities
- Answers in-coming and out-going telephone lines efficiently and expediently, using a " touch and transfer " procedure, using multi-line PBX system. EF
- Proficiently creates positive telephone communications by answering telephones promptly with the proper identification, asking questions for clarification and transferring calls accurately and promptly. EF
- Promotes customer relations by offering assistance when apparent need exists, acknowledging patients/customers promptly, calling customers by their proper name, and responding courteously and respectfully to questions. EF
- Assists with Quality Assurance procedures as needed.
- Communicates all problems encountered to supervisor or Director. EF
- Willing to work in a team environment to accomplish productivity standards. EF
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
