PBX Operator

Hilton Grand Vacations•Paradise, NV

About The Position

HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay Do you want to work for a company that values its team members and encourages you to achieve your best? At HGV, we have a place for you. We are looking for a PBX Operator to join the team at Elara! We are a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

Requirements

High school diploma/GED
Prior related PBX experience
Ability to read, analyze and interpret complex documents and reports
Basic mathematical skills.
Highly skilled in solving practical problems, using good judgment to deal with a variety of variables in guest and business situations.
Excellent interpersonal and service skills.
Ability to resolve conflict, think on their feet, influence and mentor others.

Nice To Haves

Associate's Degree/College
Voice Certified
3+ Years of related experience
Prior management/supervisory experience

Responsibilities

Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.
Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview
Balance multiple responsibilities and prioritize duties based on importance with ease
Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
Maintains any pertinent departmental log sheets, checklists and/or reports
Assist with other departments as needed and carries out other reasonable requests by management
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement