PBX Operator (Switchboard) - Day Shift - Part Time - St. Peter's Hospital
About The Position
SPHP is looking for a candidate that: Can use switchboard operation of telecommunication equipment: Able to operate a computerized switchboard console. Able to perform basic keyboard functions including typing. Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner. Has good communication skills: Processes and triages all customer calls in a clear voice using good English. Remains calm and maintains professionalism when handling delicate or volatile customers. As first respondents to emergencies, responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations. Must be well organized with good short-term memory. Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations. Must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time. Able to document necessary information concerning daily and emergency situations in office logbook. Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions. Will assist in working hours other than scheduled when requested by supervisor.
Requirements
- High School Diploma or equivalent is required
- Must have switchboard experience
Responsibilities
- Use switchboard operation of telecommunication equipment
- Operate a computerized switchboard console
- Perform basic keyboard functions including typing
- Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing
- Initiate appropriate paging and contacting personnel properly in a timely manner when notified of an emergency situation
- Process and triage all customer calls in a clear voice using good English
- Remain calm and maintain professionalism when handling delicate or volatile customers
- Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations
- Take/write clear notes quickly so that they can be retrieved and understood at a later time
- Document necessary information concerning daily and emergency situations in office logbook
- Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions
- Assist in working hours other than scheduled when requested by supervisor
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
