PBX Operator (Switchboard) - Evening Shift - Full Time - St. Peter's Hospital

Trinity Health Corporation•Albany, NY

47d•$16 - $21•Onsite

About The Position

SPHP is looking for a candidate that: Can use switchboard operation of telecommunication equipment: Able to operate a computerized switchboard console. Able to perform basic keyboard functions including typing. Directs all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing. When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner. Has good communication skills: Processes and triages all customer calls in a clear voice using good English. Remains calm and maintains professionalism when handling delicate or volatile customers. As first respondents to emergencies, responsible for announcing and dispatching appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations. Must be well organized with good short-term memory. Plays a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations. Must be able to take/write clear notes quickly so that they can be retrieved and understood at a later time. Able to document necessary information concerning daily and emergency situations in office logbook. Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions. Will assist in working hours other than scheduled when requested by supervisor. A High School Diploma or equivalent is required. Must have switchboard experience. Pay Range: $16.20 - $20.75 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Requirements

High School Diploma or equivalent is required
Must have switchboard experience
Must be well organized with good short-term memory

Responsibilities

Use switchboard operation of telecommunication equipment
Operate a computerized switchboard console
Perform basic keyboard functions including typing
Direct all incoming and in-house calls through transfers, paging, conference calls, overhead paging, and faxing
Initiate appropriate paging and contacting personnel properly in a timely manner when notified of an emergency situation
Process and triage all customer calls in a clear voice using good English
Remain calm and maintain professionalism when handling delicate or volatile customers
Announce and dispatch appropriate parties in a clear voice for Code Blue, Code Yellow and emergency situations
Play a key role in announcing and preparing staff for JCAHO visits and/or emergency preparedness situations
Take/write clear notes quickly so that they can be retrieved and understood at a later time
Document necessary information concerning daily and emergency situations in office logbook
Maintain any necessary additions, deletions and changes to daily operations on-call schedules, and switchboard related functions
Assist in working hours other than scheduled when requested by supervisor