PBX Operator/Rooms Coordinator FT

Kimpton Hotels & Restaurants•Atlanta, GA

About The Position

This position requires the person to be the operator for the hotel incoming phone lines. The PBX Operator/Rooms Coordinator is responsible for being professional, friendly, and helpful and takes guests requests and makes reservations.

Requirements

Prior experience in a customer service role. (Hospitality experience is a plus!)
Flexible schedule, able to work evenings, weekends and holidays.
High school diploma or general education degree (GED).

Responsibilities

Answer telephone calls within three rings in a friendly, efficient manner that promotes a positive image of the hotel.
Handle mostly guest in-house and external calls
Respond to guest and internal email inquiries in a timely manner
Work with sales coordinator on rooming assignment and group needs
Balance room inventory daily and weekly
Ensure VIP and Elite loyalty members have room upgrades and amenities.
Work with guest on amenity packages and set up with rooms with amenity guest have request prior to arrival.
Complete daily Consortia adjustment
Send Sertif to travel agency and guest who request
Create Welcome Bags for Chase and Capital One Guest
Place work orders and guest requests in Quore
Partner with housekeeping on prioritized rooms
Assist with maintaining daily VIP report and Service Recovery log.
Help with Pre-Reg/Pre-Key group arrivals.
Assist at Front Desk as needed.