PBX Agent

Montage Hotels•Laguna Beach, CA

34d•$22•Onsite

About The Position

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

Requirements

High School Diploma or equivalent required
Previous communications or switchboard experience preferred
Clear and effective verbal and written communication skills required
Must be willing and able to multi-task
Basic knowledge of computers and computer-aided research required
Must have excellent telephone etiquette and customer service skills

Responsibilities

Answering and processing all incoming/outgoing guest and in-house calls
Providing prompt and courteous switchboard services to our guests, including message taking when necessary
Forwarding messages and faxes as needed to guests and various departments
Answering basic inquiries for guests in a courteous and efficient manner
Remaining aware of daily events, restaurant, entertainment, and special events in local area
Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
Managing 3-4 calls per minute
Posting appropriate telephone charges when required
Adhering to safety regulations and emergency procedures
Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
Performing any other job related duties as assigned