PBX Agent

Corporate Office • Austin, TX

11d • Onsite

About The Position

Omni Hotels & Resorts is seeking a PBX Agent for the beautiful Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Requirements

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
• Ability to accurately and efficiently input information into computer systems
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to compute accurate mathematical calculations
• Ability to think clearly, quickly and make concise decisions
• Ability to prioritize, organize and follow up
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
• Must be able to work flexible shifts including overnights, weekends, and holidays

Nice To Haves

• Previous customer service experience
• Previous hotel PBX/front desk experience is strongly preferred
• Previous cashiering experience is preferred
• Previous guest relations training is preferred

Responsibilities

• Handling incoming and outgoing phone calls
• Direct phone calls to appropriate Personnel
• Assist all guests and associates
• Omni Prompt Response Help Line
• Wake-up calls
• Responding to guest requests
• Learn and disseminate basic hotel information
• Empathetically listen to guest inquiries and provide appropriate responses

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees