PB Epic System Analyst Senior- Epic Certification Required

LCMC Health

About The Position

Your job is more than a job • Senior Analysts are limited to a maximum of 12 hours of operational meetings weekly. Should their meeting time exceed this limit, they will coordinate with their lead or manager to adjust their schedules or have the lead attend additional meetings on their behalf. This does not include meetings related to tickets. • Attend calls with Application Analysts to mentor/support discussion with operational leaders and analyst development. • Provide back up for FA or lead on calls as needed and communicate needs/outcomes. • Attend project related calls as needed, keeping minutes. Coordinate/Facilitate as needed based on role in project. • Participate in assigned BFF calls once assigned. Be an effective BFF for assigned operational contact. Facilitate discussion with minutes and updates to be shared with team. • Participate in Bezzie program as a positive mentor for Application Analysts once Bezzie is assigned. · Works with a greater level of independence, requiring little support. · Contribute to workflow and project timeline designs for assigned tasks. · Identify alternative recommendations and participate in discussion. · Delegate task ownership when necessary. · Complete peer review of system build as submitted by team members. · Maintain trackers related to tickets/projects. Provide updates regularly (EOD calls, internal calls, ticket reviews, or when prompted by FA, Lead, Manager). · Mentor others and aide in support/transition/knowledge sharing sessions with team members. · Support application interests in cross-application workflows. · Assists team in resolving complex issues, escalating issues as necessary to the appropriate organizational or vendor level. · Leads optimization efforts of clinical staff and departments as assigned by FA, Lead, or Manager. · Monitor team's queue in SNOW for high priority tickets. Able to assist with ticket assignment when needed. · Senior Analysts are responsible for assisting leads with peer reviews for both tickets and projects. · Expert on routine duties and uses appreciable originality on system assignments, makes recommendations and seeks approval on complex matters. · Cross-train to learn additional related application(i.e. HB/PB, Cadence/Grand Central, etc.) with the expectation to support additional application. · Obtain additional certifications, proficiencies, and badges as determined necessary/appropriate by manager. • Senior Analysts will support total application as well as develop a foundation understanding of other team application(s). They will be assigned a balanced mix of complex and quick-win tickets. The work of a Senior Analyst should challenge them to develop leadership, mentoring, management skills; consistent organization/communication practices; and a strong foundation in all team application(s). • The team leads are tasked with ensuring the quality of build work and helping the team improve efficiency over time. They will distribute the workload evenly among analysts, taking into account the complexity of tickets. • Senior Analyst will provide system build solutions; workflow design; and great customer service while working to develop consistent leadership skills. • Other duties as needed

Requirements

Epic Certification Required

Responsibilities

Attend calls with Application Analysts to mentor/support discussion with operational leaders and analyst development.
Provide back up for FA or lead on calls as needed and communicate needs/outcomes.
Attend project related calls as needed, keeping minutes. Coordinate/Facilitate as needed based on role in project.
Participate in assigned BFF calls once assigned. Be an effective BFF for assigned operational contact. Facilitate discussion with minutes and updates to be shared with team.
Participate in Bezzie program as a positive mentor for Application Analysts once Bezzie is assigned.
Contribute to workflow and project timeline designs for assigned tasks.
Identify alternative recommendations and participate in discussion.
Delegate task ownership when necessary.
Complete peer review of system build as submitted by team members.
Maintain trackers related to tickets/projects. Provide updates regularly (EOD calls, internal calls, ticket reviews, or when prompted by FA, Lead, Manager).
Mentor others and aide in support/transition/knowledge sharing sessions with team members.
Support application interests in cross-application workflows.
Assists team in resolving complex issues, escalating issues as necessary to the appropriate organizational or vendor level.
Leads optimization efforts of clinical staff and departments as assigned by FA, Lead, or Manager.
Monitor team's queue in SNOW for high priority tickets. Able to assist with ticket assignment when needed.
Senior Analysts are responsible for assisting leads with peer reviews for both tickets and projects.
Expert on routine duties and uses appreciable originality on system assignments, makes recommendations and seeks approval on complex matters.
Cross-train to learn additional related application(i.e. HB/PB, Cadence/Grand Central, etc.) with the expectation to support additional application.
Obtain additional certifications, proficiencies, and badges as determined necessary/appropriate by manager.
Senior Analysts will support total application as well as develop a foundation understanding of other team application(s). They will be assigned a balanced mix of complex and quick-win tickets.
Provide system build solutions; workflow design; and great customer service while working to develop consistent leadership skills.
Other duties as needed