Payroll Tax Support Specialist

GTM Payroll Services • Clifton Park, NY

13d

About The Position

Join our team as a Payroll Tax Support Specialist! Are you passionate about delivering exceptional service and working with agencies to resolve inquiries? We're seeking a dedicated Payroll Tax Support Specialist to join our team, responsible for providing top-tier tax services to private household and local business clients. If you thrive in a fast-paced, dynamic environment and possess a service-oriented mindset, we want you on our team!

Requirements

• Experience: 1-3 years in customer service. Training will be provided for the right person on tax-specific skills.
• Education: Associate's degree in business or related field.
• Skills: Strong problem-solving abilities, excellent communication, and interpersonal skills.
• Technical Aptitude: Ability to quickly adapt to new technology and systems.
• Positive Attitude: Thrive in a fast-paced, growth-oriented environment with a positive mindset.
• Adaptability: Embrace change and contribute innovative ideas to enhance the client experience.
• Time Management: Meet deadlines under time constraints during peak filing periods.

Responsibilities

• Client-Centric Focus: Deliver exceptional service by actively listening and resolving client inquiries promptly.
• Adaptability & Learning: Stay updated on evolving payroll tax and HR laws, participating in ongoing training programs to ensure expertise.
• Client Relationship Management: Uphold high client satisfaction levels, ensuring a positive experience throughout interactions.
• Problem Resolution: Address and resolve tax notices from IRS and State agencies efficiently and accurately.
• Collaborative Approach: Work closely with internal teams to ensure seamless service delivery and process improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree