Payroll Supervisor

United Ground Express • Chicago, IL

9d

About The Position

The Payroll Supervisor oversees day-to-day payroll operations for UGE’s
management and frontline operational employee populations across multiple pay
cycles, including weekly, biweekly, and semi-monthly (twice monthly) payrolls.
This role ensures payroll is processed accurately, on time, and in compliance
with applicable wage-and-hour requirements, tax regulations, and company
policies. The Payroll Lead serves as a key point of escalation for complex
payroll issues, drives process consistency across locations.

Requirements

• 5+ years of progressive payroll experience, including high-volume operational payroll.
• Demonstrated experience processing multiple pay frequencies (weekly/biweekly/semi-monthly) and handling complex payroll scenarios.
• Strong knowledge of payroll compliance concepts (overtime, pay practices, payroll taxes, garnishments).
• Proficiency in Excel (pivot tables, lookups, data validation) and comfort working with large datasets and reports.
• Proven ability to manage deadlines, prioritize competing work, and communicate clearly with employees and managers.
• High integrity and discretion when handling confidential employee/pay data.

Nice To Haves

• New system implementation experience (implementation, testing, parallel runs, or production support).
• Experience with timekeeping systems and integrations (time capture → payroll).
• Multi-state payroll exposure and experience supporting distributed operations.
• Experience in aviation services, logistics, or other 24/7 operational environments.
• Must be available to support payroll processing deadlines; periodic extended hours during payroll runs, quarter/year-end.

Responsibilities

• Lead end-to-end payroll processing across weekly, biweekly, and semi-monthly cycles for both management and frontline operational employees.
• Ensure accurate calculation and processing of hours, overtime, shift differentials, premiums, PTO, retro pay, bonuses, and other earnings/deductions as applicable.
• Validate timekeeping inputs and approvals; partner with Operations leaders to resolve time entry exceptions and deadline adherence.
• Monitor payroll controls (audit checks, variance review, approvals, and cut-off discipline) and ensure timely corrections.
• Ensure compliance with federal/state/local wage and hour rules, pay frequency requirements, and payroll tax obligations.
• Support garnishments, levies, child support, and other mandated deductions; ensure accurate setup and timely remittance.
• Maintain strong internal controls and documentation (segregation of duties, reasonableness checks, approvals, and audit trails).
• Support internal and external audits by providing payroll records, support schedules, and process documentation.
• Serve as escalation point for payroll inquiries and complex cases (off-cycle checks, terminations, LOA impacts, pay adjustments, negative balances).
• Provide professional customer service to employees and managers; resolve issues with a high sense of urgency and confidentiality.
• Coordinate with HR on new hires, terminations, pay changes, and benefit/leave impacts to payroll.
• Prepare and distribute payroll-related reports (register review, labor summaries, exception logs, overtime reporting, cost center/location reporting).
• Partner with Finance/Accounting to support payroll reconciliations, payroll-to-GL mapping, and period-end close requirements.
• Analyze payroll variances and trends; identify root causes and recommend corrective actions to improve accuracy and efficiency.
• Identify and implement process improvements (automation, standard work, improved controls, cycle-time reductions).

Benefits

• Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
• Discount Program: 20% off for flight tickets with United Airlines
• Vacation, Sick Time, and Floating Holidays
• Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance
• Flexible Spending Accounts, Long Term Disability,
• 401(k)
• Paid Training
• Paid parking or transportation assistance
• Participation in the UGE annual incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed