Payroll Supervisor

Crowe • Washington, DC

2d • Remote

About The Position

Crowe is seeking an experienced and detail-oriented Payroll Supervisor to join our growing team. This role plays a critical part in ensuring accurate and timely payroll operations for our clients. The Payroll Supervisor oversees day-to-day payroll processing, manages staff workflow, leads training and development, and resolves escalated issues with a focus on quality, accuracy, and client service.

Requirements

• Bachelor’s degree in Business, Human Resources, Accounting, or a related field preferred; equivalent experience considered.
• Minimum 4–5 years of payroll experience, including hands-on processing.
• Minimum 2 years of experience in a supervisory or lead role, ideally within a multi-client or high-volume payroll environment.
• Proficiency with payroll systems (ADP, UKG, Workday, or similar platforms).
• Strong Microsoft Excel skills (pivot tables, formulas, lookups).
• Knowledge of FLSA, wage and hour laws, and multistate payroll requirements.
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Demonstrated commitment to accuracy, confidentiality, and client satisfaction.

Nice To Haves

• Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC).
• Experience working in a professional services or outsourced payroll environment.
• Exposure to process improvement methodologies (e.g., Lean or Six Sigma).

Responsibilities

• Supervise payroll processors, providing coaching, guidance, and performance feedback.
• Manage daily workflow to ensure timely and accurate completion of payroll cycles.
• Serve as an escalation point for complex payroll questions or issues and provide effective resolutions.
• Train, mentor, and onboard new payroll staff on processes, systems, and compliance requirements.
• Review weekly/bi-weekly/monthly payroll cycles to ensure compliance with regulatory requirements and client specifications.
• Conduct regular audits of payroll output for accuracy, completeness, and adherence to internal controls.
• Monitor key performance indicators (KPIs) and proactively address process gaps or inefficiencies.
• Ensure payroll activities align with company policies, service-level agreements, and industry best practices.
• Identify opportunities to streamline procedures and enhance workflow efficiency.
• Collaborate with internal teams, including HR, Accounting, and Client Services, to support seamless payroll operations.
• Maintain up-to-date knowledge of payroll laws, tax regulations, and system enhancements.

Benefits

• We care about our people and offer employees a comprehensive total rewards package.
• You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level