Payroll Specialist

Cetera • Dallas, TX

6h

About The Position

The Payroll Specialist supports the accurate and timely processing of payroll for approximately 3,000 multistate employees. This role performs a variety of payroll support functions that may include time & attendance (T&A) review, absence administration, employee inquiry resolution, payroll data updates, and routine payroll corrections.
Key Responsibilities
Employee Support (Primary Focus)
Serve as first point of contact for payroll inquiries from employees and managers.
Respond to questions regarding paychecks, taxes, deductions, and earnings statements.
Manage payroll ticketing system and resolve issues within established SLAs.
Payroll Data Administration
Process employee updates including direct deposits, W‑4 changes, tax withholding updates, address changes, and basic pay changes.
Audit employee data for completeness and accuracy.
Assist with retro pay calculations and payroll corrections.
Monitor daily timecard activity and follow up to system discrepancies
Payroll Processing Support
Assist Senior Payroll Specialist with pre‑payroll audits, validations, and reconciliations.
Support bonus and variable compensation processing by preparing files, validating inputs, and assisting with imports.
Assist with off-cycle check requests and payment corrections as needed.
Compliance & Recordkeeping
Maintain accurate documentation of payroll changes and approvals.
Support payroll audit initiatives by providing requested information and reports.
Ensure compliance with company policies and federal/state/local regulations.
Project & M&A Support
Assist with data cleanup and validation during system changes or acquisitions.
Participate in testing activities for system enhancements and updates.

Requirements

• Strong customer service skills
• Excellent attention to detail and commitment to accuracy
• Ability to manage competing priorities in a fast-paced environment

Nice To Haves

• Experience with basic excel formulas
• Exposure to payroll, timekeeping, or HR operations
• Knowledge of multistate wage and tax rules
• Prior payroll experience
• Prior experience handling payroll tickets or employee inquiries

Responsibilities

• Serve as first point of contact for payroll inquiries from employees and managers.
• Respond to questions regarding paychecks, taxes, deductions, and earnings statements.
• Manage payroll ticketing system and resolve issues within established SLAs.
• Process employee updates including direct deposits, W‑4 changes, tax withholding updates, address changes, and basic pay changes.
• Audit employee data for completeness and accuracy.
• Assist with retro pay calculations and payroll corrections.
• Monitor daily timecard activity and follow up to system discrepancies
• Assist Senior Payroll Specialist with pre‑payroll audits, validations, and reconciliations.
• Support bonus and variable compensation processing by preparing files, validating inputs, and assisting with imports.
• Assist with off-cycle check requests and payment corrections as needed.
• Maintain accurate documentation of payroll changes and approvals.
• Support payroll audit initiatives by providing requested information and reports.
• Ensure compliance with company policies and federal/state/local regulations.
• Assist with data cleanup and validation during system changes or acquisitions.
• Participate in testing activities for system enhancements and updates.

Benefits

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed