Payroll Specialist, Full-Time

Workplace HCM•Marlton, NJ

12d•$17 - $20

About The Position

Workplace HCM’s Entry Level Payroll Specialist manages the client relationship with Workplace HCM. This person will support multi-product clients with technical assistance, training, and general service inquiries. This position includes the ability to manage calendars relating to payroll processing, training, and proactive client activity management.

Requirements

Excellent client services and technical support skills
One-year office experience preferred
Ability to work with different departments
Ability to multi-task and work independently
Exceptional verbal and written communications skills
Proficient in Windows based software
Ability to excel in a fast-paced, service oriented position
Must be able to work overtime as needed
Bilingual (Spanish/English) preferred

Responsibilities

Manage a shared client group of 200 to 300 clients
Monitor the client system and identify issues as they arise
Manage the daily payroll process to produce timely payroll for clients
Maintain proper documentations of client communications
Proactively manage operational controls, such as survey reviews, tax edits, returns, and quarter and year-end activity
Maintain a long-term relationship with every client assigned to you
Provide backup for other specialists as needed
Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations of client issues
Other related tasks as assigned